Sample script: Associate woes

Sample script: Associate woes

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Sep 01, 2007

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

You: Dr. Sweet, recently, several team members have mentioned you've been abrupt and they've felt uncomfortable working with you.

Dr. Sweet: Oh, well, I was just having a bad day.

You: I understand we all have off days. And we're all working toward the same goals here.

Dr. Sweet: The truth is, I'm a little upset because I don't think team members show me any respect.

You: If you treat team members respectfully, I believe they'll follow your lead. And I'll ask our team members to do the same. Will you give it a try?

Dr. Sweet: Yes.

You: Great! Let's plan to talk again in a week and see how it's going.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.