Team Center

The dvm360 Leadership Challenge

The burden of care: A dvm360 Leadership Challenge - Apr 21, 2015

Confronting some of the veterinary profession's deepest issues: depression, compassion fatigue, burnout and a high suicide risk. ...

Firstline update

Ask Shawn: Help! A good employee smells bad

May 29, 2015

Get a whiff of this. Shawn McVey, MA, MSW, of McVey Management Solution in Austin, Texas, tackles the tough topic of a team member with odoriferous emanations. Listen as he sniffs out a solution for a manager who needs help to delicately handle this potentially embarrassing situation with grace and sensitivity.

Back Office Blunders, Episode 1: Celebrity vaccine recommendations

May 28, 2015

Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?

5 tips from the front lines: The Veterinary Receptionist of the Year shares advice

May 26, 2015

Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.

Your veterinary clinic cat gets bored at work

May 22, 2015

Left to her own devices, CC the Clinic Cat finds new ways to disrupt your work day.

4 quick questions on pet insurance—answered

May 21, 2015

Clients who can't afford to pay for their pets' care ranks as team members' No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members' pay and benefits—no surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets' veterinary care.

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