May 29, 2015
Get a whiff of this. Shawn McVey, MA, MSW, of McVey Management Solution in Austin, Texas, tackles the tough topic of a team member with odoriferous emanations. Listen as he sniffs out a solution for a manager who needs help to delicately handle this potentially embarrassing situation with grace and sensitivity.
May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
May 22, 2015
Left to her own devices, CC the Clinic Cat finds new ways to disrupt your work day.
May 21, 2015
Clients who can't afford to pay for their pets' care ranks as team members' No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members' pay and benefits—no surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets' veterinary care.