Firstline - dvm360.com - Communication, career development, and efficiency tips for the veterinary team
CVC 2009
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These Firstline Challenge activities will help you learn to connect with clients.

• Get ideas about how to wow clients on a tight budget with this article.

• Broaching a pet's weight problem can be uncomfortable. Learn how to effectively talk to clients about overweight pets by watching this video.

Veterinary reception areas
Building bonds with pets and their owners
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Firstline Update
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Video blog: Mystery shopping for improved service
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Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.
Survey says
Do you suspect a co-worker of stealing supplies or money from the practice?
Yes
No
Not presently, but I have in the past.
Yes
39%
No
23%
Not presently, but I have in the past.
39%

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