May 22, 2015
Left to her own devices, CC the Clinic Cat finds new ways to disrupt your work day.
May 21, 2015
Clients who can't afford to pay for their pets' care ranks as team members' No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members' pay and benefits—no surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets' veterinary care.
May 20, 2015
This team member was hired as an office manager and promised reimbursement if she pursued certification—then her veterinary practice reneged on the deal. What would you do?
May 18, 2015
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
May 15, 2015
Veterinary practice managers, use this quick quiz from the VHMA to check your role in managing the money at your practice. (Psst. You can also ask your practice owners to take the quiz to remind them of the valuable financial skills you can bring to the table.)