Payment procrastinators

Payment procrastinators

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May 01, 2008

Q. What do you do when clients say at checkout they want to pay later?


Pam Stevenson
First, establish, communicate, and enforce protocol for collecting payment for services and products, says Pam Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C. Then consider the situation. Is this a new client? Has she visited at least four times in the past two years? Has she bounced checks or delayed payment before? Have you maintained a relationship with her? The answers determine her risk level and the most appropriate action, she says.

For high-risk clients, you might recommend insurance to help with future care and ask them to prepay or apply for outside financing, such as a third-party payment plan. If they're declined, you know you may not receive payment.

For low-risk clients, request a check or signed credit card imprint to hold. Even your best clients should sign a payment agreement that explains your fees for open accounts, held checks, or other arrangements. Once clients understand borrowing money from you costs more than a credit card charges, they often rectify their account, Stevenson says.

"Do your best to communicate your payment protocol and policies, and know you still won't be 100 percent successful," Stevenson says. "If clients don't pay in 60 days, your chances of collecting payment are slim. Send those accounts to collection, mark the records 'prepay cash only,' and move on."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.