Ask pet owners to bring a fecal sample—about the size of a milk dud—to test for parasites when clients call to schedule their exam. And at checkout, ask if Max or Angel needs any refills on any of their parasite preventives.
Technicians and veterinary assistants:
Ask pet owners which parasite control preventives they're using to protect their pets. Sometimes it helps uncover compliance issues when you ask an open-ended question, such as, "What are your concerns about parasites?"
Keep the parasite message present at each of your team meetings, and ask team members to share what they're hearing from clients—especially those pet owners who resist your parasite prevention recommendations. It may help to brainstorm ways to overcome pet owners' resistance together.
It's valuable to reinforce the message your team members have shared about the importance of parasite prevention by reminding pet owners their pets need preventive care. When you demonstrate your trust in your staff members, it helps clients perceive your team members as medical professionals.