But it's not my job...
Q. The doctor uses me as a receptionist, although I'm a registered veterinary technician. What should I do?
"It depends," says Lisa Diffell, CVT, practice manager at Brooklyn Park Pet Hospital in Brooklyn Park, Minn. "There's nothing wrong with a technician doing a receptionist's duties. It's good to brush up on your customer service skills. But it's expensive to use a technician as a receptionist all the time."
Bottom line: "Try to see the situation as an opportunity to improve your multitasking and customer service skills. And maybe you can come up with a better plan to improve the hospital's revenue and efficiency," Diffell says.