But it's not my job...

But it's not my job...

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Aug 01, 2005

Q. The doctor uses me as a receptionist, although I'm a registered veterinary technician. What should I do?

"It depends," says Lisa Diffell, CVT, practice manager at Brooklyn Park Pet Hospital in Brooklyn Park, Minn. "There's nothing wrong with a technician doing a receptionist's duties. It's good to brush up on your customer service skills. But it's expensive to use a technician as a receptionist all the time."


Lisa Diffell
Diffell says it's OK for a technician to spend one shift a week at the reception desk. And you may be asked to pinch hit for an absent receptionist.

If you're spending a lot more time than that working as a receptionist, brainstorm solutions before you approach your manager. If you think the practice needs to hire a new receptionist, Diffell says you need to come up with ideas to make the hire affordable. For example, if you hired a receptionist, could the team see more appointments or run surgery two hours longer?

Bottom line: "Try to see the situation as an opportunity to improve your multitasking and customer service skills. And maybe you can come up with a better plan to improve the hospital's revenue and efficiency," Diffell says.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.