"He never eats scraps" (And other lies clients tell)

"He never eats scraps" (And other lies clients tell)

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside? Let's look at what's beneath these fibs and examine how we can inject a little truth serum into our conversations with clients.
source-image
May 01, 2008