Getting past a difficult veterinary client interaction

Getting past a difficult veterinary client interaction

How do we recapture a positive attitude after a difficult veterinary client brings us down?
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Nov 01, 2013
By dvm360.com staff

"I think we need an ongoing focus every day on celebrating our successes. The negatives can drag us down, but that isn't most of the clients we deal with. We really have to remind ourselves to always—and not just when there's a bad experience—continue celebrating the successes." —Debbie Gair, CVPM