Forecast: Schedule disrupters on the horizon

Forecast: Schedule disrupters on the horizon

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Jun 01, 2007

It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Like many teams, the reception team at Animal Hospital of Thousand Oaks reviews the appointment schedule to stay up-to-date on who's visiting and why. Then receptionists review clients' names and pertinent facts to make the visits go more smoothly. For example, are they chatty or demanding? Do they have special needs, such as detailed prescription instructions or wheelchair access? A client checklist keeps team members current on the status of each case and any issues they need to follow up on, such as copying a patient's chart for a client moving out of state.

The result: When a client steps through the door, the receptionist knows it's Mrs. Peterson with her 8-year-old male poodle, Oodles. Since Oodles often pees when he's excited, they know to be ready with cleaning supplies to take care of his happy accidents quickly. "Fewer surprises in our day lead to happier clients and a happier team," McDuffee says.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.