Encourage your staff to be career-seekers and not jobholders

Encourage your staff to be career-seekers and not jobholders

How can I help my team become career-seekers and not jobholders?
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Dec 01, 2008


Dr. Ernest E. Ward Jr.
"Lead by example and establish a workplace culture that rewards team members when they improve themselves," says Dr. Ernest E. Ward Jr., owner of Seaside Animal Care in Calabash, N.C. How do you do that? If you want to inspire team members to pursue a specialization, pursue one yourself. If you want employees to become interested in continuing education, let them know when opportunities arise—and attend with them. Tip: If you promote a CE opportunity, be willing to rework schedules to ensure that anyone who's interested can go.

The key to motivating your employees is demonstrating the behavior you desire, Dr. Ward says—both in and out of a practice setting. "I want my team to be informed and interested in veterinary nutrition, fitness, and preventive care, so I enthusiastically discuss these topics with them at every chance, both one-on-one and in a group setting," he says. "When team members express interest or go the extra mile talking to clients on the issues, I publicly recognize and praise them for their efforts." The goal is to encourage people to be the best they can be and provide the highest standard of care.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.