Spectrum of care and meeting client expectations with empathy
Why it is important to meet clients where they are, even if it means thinking outside the box of the gold standard of care
EP: 1.Heads up trivia with Julia Miller leads to hilarious results
EP: 2.Linda Blair talks animal rescue and her role in The Exorcist
EP: 3.Baking madeleine cookies with Erik Zager
EP: 4.Celebrating Pride Month with Banfield
EP: 5.How to build a flower box: DIY crafts
EP: 6.How to stay fit as a veterinary professional
EP: 7.How IndeVets fights veterinary burnout with a culture of wellbeing
EP: 8.Treat yourself to a boozy smoothie for a semi-healthy happy hour
EP: 9.The value of servant leadership, culture, and community connection
EP: 10.Grounding objects, wellness, and energy management
EP: 11.Spectrum of care and meeting client expectations with empathy
EP: 12.Ballroom dancing with Ryane E. Englar
EP: 13.Debunking pet insurance with Matt McGlasson
EP: 14.Celebrity dog trainer Chrissy Joy on her career, pet insurance, and more
EP: 15.Fun and impressive dog tricks with Chrissy Joy
EP: 16.Life in the trenches with 2 Banfield veterinary technicians
EP: 17.Pop culture trivia and would you rather questions with veterinary technicians
EP: 18.This first-of-its-kind canine cancer registry aims to advance oncology care and research
EP: 19.How to set a beautiful Thanksgiving table with Dr Sue Ettinger
EP: 20.Guessing games and silly accents with Dr Jennifer Vitucci
EP: 21.This multitalented DVM is also a ukulele rock star
EP: 22.Dr Joya Griffin tries to guess what's in the bag
EP: 23.The tools of motherhood with Dr Ashley Bouregois
EP: 24.Can our Pride panel answer these LGBTQ+ trivia questions?
EP: 25.An easier path to veterinary ownership with Dr Vernard Hodges
EP: 26.Critter Fixers trivia with Dr Vernard Hodges
EP: 27.Spend more time on patients, less on managing technology
EP: 28.Harry Potter trivia but they can't stop rowing
EP: 29.Explore the Jersey Shore with Dr Richard Goldstein
EP: 30.Transforming veterinary emergency care: exploring VEG's innovative approach
EP: 31.Unleash the dad jokes with Dr. Adam Christman and the VEG team
EP: 32.This young hero is saving animals with her lemonade stand charity
EP: 33.Get inspired by Delanie Dennis and her quest to make a difference for animal rescues
EP: 34.Biking with the chief veterinary officer at Nationwide
EP: 35.Holiday decorating, painting, trivia, and fun!
EP: 36.Take a yoga break and unwind with Dr Christopher Pachel
EP: 37.Passion, education, and innovation with Dr Courtney Campbell
EP: 38.Easy bake-at-home pet cookies to treat your fur babies for the holidays
EP: 39.Holiday karaoke extravaganza with Julia Miller and Adam Christman
EP: 40.A deep dive with Dr Andrew Rosenberg
This content is sponsored by Nationwide.
Ryan E. Englar, DVM, DABVP joins this segment of dvm360® Live!™ to explain how empathy and "unconditional positive regard" can help clinicians better serve patients when they cannot afford the gold standard of care for their pets. She shares her personal experiences with Adam Christman, DVM, MBA and discusses the concept of "spectrum of care."
Below is a partial transcript. Watch the video above for more, or check out the episode recap article here.
Ryane E. Englar, DVM, DABVP: I think that our clients need to feel heard, respected, valued, and understood. And there's nothing worse than when we're standing in that room and the client wants to do everything and can't....We know it's fixable, we know it's treatable, but maybe they don't have the resources to go ahead and do that. And it's gut wrenching, we feel it inside. And often our client has a hard time articulating that...
