Streamline surgery releases

Streamline surgery releases

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Oct 01, 2005



End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.



First, clients pay the bill so they're not wrestling with their furred friends as they review the charges and write the check. Then Carrie Gaffney, veterinary assistant, escorts them to an exam room, where she discusses aftercare, including diet, stitches and bandages, restrictions, and suture removal. She also explains what clients can expect from anesthesia and what happened during the surgery–a step she says prepares them to see their pets again.

"Educating the clients before they're reunited with their pets guarantees there are no distractions, so they're more likely to listen to your instructions," Gaffney says. The payoff: Fewer clients call back with questions later.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.