Great expectations

Great expectations

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Apr 01, 2008

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?


Pamela Stevenson
Some veterinary practices do offer their team members a discount on veterinary products and services. "And it's wonderful when we can extend that discount to family and friends," says Pamela Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C. However, as with all favors, you may not be able to extend this privilege all the time.

Perhaps your practice's policy changed, and you no longer offer discounts to team members' family and friends. In this case, you can explain your practice's new guidelines for discounts and who is eligible to receive them. If you've been extending your own discount to family and friends without the practice owner's knowledge, consider this: Many practices earn less than 10 percent net profit. So when you extend your discount, you hurt the practice's profitability and decrease the practice owner's ability to anticipate and institute raises.

Explain to family and friends that you're simply unable—not unwilling—to continue helping them with their veterinary expenses. And it's a good idea to announce the change before they visit for products or care. They'll likely feel upset if they've been depending on your discount and didn't prepare for the change.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.