Closed-door policy

Closed-door policy

Make sure clients leave with their hands full.
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Nov 01, 2008
By dvm360.com staff

Team members at North Liberty Pet Clinic in North Liberty, Iowa, vow that every client will walk out the door with more than just a receipt. That extra something might be a physical report card, a written recommendation, or a handout about their pets' conditions, Dr. Beth Shannon says. "And every piece of paper that leaves our practice has our practice name and Web site on it," she says. "It's not only great client communication, but great advertising, too."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.