My Back Office Blunder: Dr. Receptionist?

My Back Office Blunder: Dr. Receptionist?

This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
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Apr 06, 2016

Back Office Blunders are true tales of unusual client encounters in the back office—and beyond. We recommend discussing this scenario at your next team meeting. Then discuss how you might handle this challenging client encounter.

(Getty Images)

One morning, one of our better veterinary clients came in for a check-up for her Yorkie. The dog needed to have a procedure performed in the treatment area, so when I went to get the paperwork from the exam room, her owner quickly shut the door and asked if I’d do her a favor. Since I’m afflicted with the can't-say-no gene, I said OK. Without blinking an eye, she pulled up her skirt clear to her thigh and asked me if a spot on her leg was ringworm. Awkward! So I did a quick glance and told her she should really see her doctor.

Do you have a Back Office Blunder to share? Or a solution to the one you’ve just read? Email your stories and advice to firstline@advanstar.com. We’ll pay $50 for every Back Office Blunder we publish.