Front Desk Disasters
Watch Rhonda's front desk disasters. Then tell us how you'd communicate more effectively to offer high-quality service to clients at your practice.
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
In a classic client mix up, Rhonda confuses a pet owner who just had his cat euthanized for someone who just adopted a new puppy.
Rhonda the receptionist confuses the gender of this gentleman's lady, a precious pooch named Lady.
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.
Check out Rhonda the receptionist's front desk disaster. Then tell us where Rhonda went wrong and what you’d do instead.
What strategies do you use to handle these pet owners? Share your ideas by emailing Help me, Rhonda to email@example.com or posting in the comments below. (Note: You must be signed in to comment.)