BizQuiz: Are you a No Baloney Veterinary Practice Manager?
Find out how adept you are at speaking up and speaking out when you need to raise issues with your practice owner.
1) You're confused about your specific role in the practice. You think the owner’s input would be helpful. You:
A: Are honest and straightforward and blunt. You tell the owner you would like to see a list of specific job responsibilities.
B: Ask the practice owner to schedule time with you to review your job description and clarify and discuss the tasks outlined.
C: Say nothing and hope the owner will notice your confusion.
2) You are struggling with your job because you would like to take on more responsibilities. You:
A: Complain to the owner that you are capable of so much more.
B: Let the owner know that you are ready for more responsibilities and would like to take on opportunities to demonstrate your leadership capabilities.
C: Wait for the owner to notice how eager you are for new assignments.
3) You are frustrated with an owner who enforces practice policies selectively among office staff. You:
A: Tell the owner in no uncertain terms that rules are rules and must be followed by all.
B: Talk with the owner and explain that selective enforcement not only impacts staff morale but also dilutes the manager’s effectiveness. Provide specific examples that illustrate the negative impact of this type of behavior.
C: Let the owner enforce the policies as he or she sees fit.
4) You are bothered by the owner’s apparent lack of interest in staying current with industry management standards. You:
A: Explode and read him or her the riot act.
B: Schedule a meeting with the owner and discuss your concerns dispassionately.
C: Keep quiet and assume the owner has his or her reasons for a lack of interest.
5) You feel that you are worth more than you are being compensated. You:
A: Tell the owner that unless you are paid more, you will leave the practice.
B: Present your case to the owner and focus on your accomplishments and contributions to the practice.
C: Say nothing … It’s just money, right?
6) The practice owner is a micromanager. You:
A: Reverse roles and start micromanaging the owner.
B: Ask the owner what you can do to make him or her feel better informed about what you are doing so he or she can focus on what needs to get done.
C: Let it go. He or she is the boss!
Add up your responses.