Back Office Blunders

Back Office Blunders

Based on true tales of unusual client interactions in the exam room (and beyond).
Sep 22, 2017
By staff

From anti-vaxxers and pet psychics to groomers who perform "dentals," check out the Firstline series that highlights the strange-but-true experiences you face every day in the exam room.

Back Office Blunders, Episode 10: Prescription predicament

If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).


Back Office Blunders, Episode 9: The overeager educator

Enthusiasm is a great trait for veterinary team members … as long as they don't overwhelm pet owners.

Back Office Blunders, Episode 8: I tawt I taw a putty tat!

A pet owner coddles her kitty ... to the point of hysteria.



Back Office Blunders, Episode 7: Run along and do your doctor stuff

Veterinary technicians can perform many high level tasks in the hospital. If they're allowed to.


Back Office Blunders, Episode 6: Breeder knows best

“My breeder planned my French bulldog’s anesthesia and surgery with a little help from Dr. Google.”

Back Office Blunders, Episode 5: Cell phoned #obnoxious

A client puts the veterinary team on hold as she takes calls and selfies with her pets and snapchats her way to infamy.

Back office blunders, Episode 4: "My groomer does my dog's dentals"

Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.

Back office blunders, Episode 3: Is there life on Mars?

A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.


Back office blunders, Episode 2: Talk to my pet’s psychic

What would you do if a pet owner refused to give a medication because their pet’s psychic said Fluffy didn’t like the medicine? Watch how this team blundered.

Back Office Blunders, Episode 1: Celebrity vaccine recommendations

Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccination recommendations. What would you do?

What strategies do you use to handle these pet owners? Share your ideas by emailing [email protected] or posting in the comments below. (Note: You must be signed in to comment.)