B-I-N-G-O for go-getters

B-I-N-G-O for go-getters

Try this winning team-building activity.
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Nov 01, 2008
By dvm360.com staff




When brainstorming team building activities, Sylvia Gama, office manager at VCA Old River Animal Hospital in Tracy, Calif., decided to capitalize on her staff's competitive nature. To build camaraderie and promote the hospital's services to clients, she came up with a veterinary version of Bingo.

In place of numbers on the game cards, Gama plugged in a combination of employee responsibilities, including online training, and practice services, such as wellness programs, puppy and kitten programs, dentals, fecals, and heartworm tests. Then she paired kennel assistants with technicians and receptionists to form teams and gave each person a card. To cross spaces off their cards, team members had to either perform or sell the services listed. The first team to have its members black out their cards won gift cards.

"It's a great way to keep staff motivated and encourage them to offer clients the best service," she says. Plus, it increases goodwill among team members and revenue.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

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Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.