3 tips to talk about natural products with pet owners

3 tips to talk about natural products with pet owners

Learn how to respond when clients ask about natural products for their pets.
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May 01, 2014



Your appointment arrives and you hear the other technicians chuckling together, "Did you see the garlic cloves tied all over him?" "Oh well, at least you'll be safe from vampires!" You sigh and head up to get Mrs. Thisisnaturalandsafe into the exam room. She says she read garlic is a safe alternative to all of those toxic chemicals that are recommended nowadays. What do you do to guide Mrs. Thisisnaturalandsafe?

1 First of all, don't laugh. Listen to her. She is concerned about toxicity of ingredients. She loves her pup and wants him protected and she's willing to do what is necessary. We need to acknowledge that.

2 Next, educate this pet owner to make choices with your team. Angie Reaves, head technician at VCA Seaside Animal Hospital in Calabash, N.C., says to explain not all natural items are safe for pets. For example, think grapes.

3 Finally guide her to an appropriate, safe alternative. "There are safe green products available for flea protection through her veterinarian," Reaves says. "Once she knows about these items she will feel more comfortable using them."

This threefold approach of listening, educating and then guiding your client to the product that will meet her pet's needs in the safest fashion is essential for client compliance.

Julie Mullins is a Firstline Editorial Advisory Board member and lead trainer at Doggone Healthy in Calabash, N.C.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.