Your computer is your phone's best friend

Your computer is your phone's best friend

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Apr 01, 2007



Mrs. Smith is on the phone again. Someone from your practice left her a message. But who? She can't remember. Next time, use the phone note function on your computer software, suggests Lori Flores, a receptionist and front office team leader at Olathe Animal Hospital in Olathe, Kan.

For example, say the doctor notices a broken tooth during a dental procedure. He asks the technician to call Mrs. Smith for permission to remove the broken tooth while the pet's under anesthesia. Mrs. Smith doesn't answer the phone, so the technician leaves a message and makes a phone note in the computer using her management software. A time-date stamp in the software records the time and date that the phone note was entered and the team member's initials.

"When the client calls back, the receptionist can check the client's record and see the phone note," Flores says. "This saves you from the time-consuming task of checking with everyone to see if they left the message. It also helps when you simply need to pass on some information. For example, 'It looks like the doctor called you to let you know Angel's lab results are normal, so just keep giving her the same dose of her medications.'" A bonus: Your electronic medical records stay current with every client interaction between appointments, from prescription refills to follow-up questions about home care.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.