Wow clients on a tight budget
The point isn't to sway you to open a top-notch oil change business. The point is to make you step back and evaluate the service—or lack thereof—that you're awarding clients. It's up to every team to decide what constitutes exceptional service. But to help you get a better grasp on what makes clients gasp—in a good way—here are four examples of how to offer A+ service at an affordable price.
1. Make it easySave clients a call or a trip by contacting local counties for necessary licenses. Then, when clients come in to get their pets vaccinated for rabies, ask if their county needs a form and offer to send it in yourself. You'll impress clients because it isn't your job to make these forms available. You can take pet insurance forms a step further too. When clients hand you a form to fill out, complete it and ask if you can fax it for them.
Offering coffee and water to all clients is just good manners, and on a hot or cold day these beverages hit the spot. If you're already hydrating clients, why not upgrade? You don't need to serve them Starbucks, although they'd sure like that, but what about bottled water? It's more convenient for clients and less mess for you. And, again, don't shell out a lot of money. Visit your local discount warehouse for inexpensive supplies.