Working with team members - technicians | Firstline

Working with team members - technicians

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FIRSTLINE: Apr 01, 2008
How you deliver information may be overriding your message—and preventing colleagues and clients from hearing you clearly. Learn how to improve your presentation and earn their respect.
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FIRSTLINE: Mar 01, 2008
By dvm360.com staff
Everybody wants to feel recognized by their bosses and peers. Here's how you can say thanks and boost morale in your practice.
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FIRSTLINE: Jan 01, 2008
Sick of the communication gaps and the infighting about policy changes that often occur between front and back office team members? Crystal Steen, a receptionist at Pet Care Vet in Virginia Beach, Va., suggests electing area liaisons.
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FIRSTLINE: Sep 01, 2007
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
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FIRSTLINE: Aug 01, 2007
Working at a practice is like growing up in a big family: no matter how huge the habitat, you're never alone. With such little personal space, conflicts can heat up fast. But a little effort can take the work out of working together well.
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VETERINARY ECONOMICS: Jul 01, 2007
How can we overcome communication problems when shifts change? Our team members in the front and in the back of the hospital seem to have trouble keeping up with each other when the morning shift changes to the afternoon shift.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
Ask Amy: I work with a serial gossiper
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FIRSTLINE: Jan 01, 2007
You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!
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VETERINARY ECONOMICS: Oct 01, 2006
15 tools and tips to take your team from good to great.
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FIRSTLINE: Aug 01, 2006
When you say apple, do others hear orange? Use these tips to give helpful feedback that others will understand and appreciate.
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VETERINARY ECONOMICS: Jul 01, 2006
Tough issues call for tough talks. Using the right approach and communicating effectively will help you get on the same page—and get on with work and life.
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FIRSTLINE: Jun 01, 2006
Q. I've recently been promoted to a supervisory position. What's the best way to ease into my new responsibilities without offending co-workers?
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
Use these tips to utter praise that makes your co-workers feel great.
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VETERINARY ECONOMICS: Apr 01, 2006
Use a newsletter to make sure staff members never feel left out in the cold.