Working with patients - technicians | Firstline

Working with patients - technicians

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FIRSTLINE: Jun 17, 2015
"Scarlett" was rescued by veterinary technician Sherry Wanderlich, RVT, to live the life of pet—not pork chop.
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FIRSTLINE: Jun 11, 2015
By dvm360.com staff
Puppies can play rough. So to ensure a lifetime of safe and happy interactions, teach pet owners to play appropriately with their new puppy from the start.
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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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FIRSTLINE: May 05, 2015
When you see the pet owner, don't forget your role in dentistry. From kennel attendant to veterinarian, everyone can keep an eye on pets' oral health.
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dvm360.com: Apr 03, 2015
By dvm360.com staff
For smoother conversations under emotional circumstances, follow this advice.
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FIRSTLINE: Mar 23, 2015
By dvm360.com staff
Everyone's favorite receptionist is at it again. Would you handle this situation differently?
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VETERINARY MEDICINE: Mar 10, 2015
Every second counts when treating poisoned patients. For most substances, there is only a narrow time frame in which decontamination can be effectively and safely performed. Here are 8 questions to consider before inducing vomiting on the poisoned pet.
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DVM360 MAGAZINE: Mar 07, 2015
By dvm360.com staff
Here’s a closer look at some of the team-specific recommendations in the new guidelines by veterinary team member role.
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FIRSTLINE: Mar 05, 2015
Instead of reaching for that spring-loaded mouth gag, use these easy steps to make your own gentler gag.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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FIRSTLINE: Feb 12, 2015
Instead of reaching for that spring-loaded mouth gag, use these easy steps make your own gentler gag.
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FIRSTLINE: Feb 11, 2015
Why you should trade your spring-loaded mouth gag for a gentler solution—especially for cats.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Feb 05, 2015
By dvm360.com staff
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.