Working with clients - technicians | Firstline

Working with clients - technicians

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VETERINARY ECONOMICS: Jan 01, 2008
By dvm360.com staff
Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.
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VETERINARY ECONOMICS: Jan 01, 2008
They're the situations you dread.
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FIRSTLINE: Jan 01, 2008
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
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VETERINARY ECONOMICS: Jan 01, 2008
An effective e-mail program gives your practice a high-tech image, says author Ralph Laurie.
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VETERINARY ECONOMICS: Jan 01, 2008
Q. How can I get the most out of my practice's open house?
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FIRSTLINE: Jan 01, 2008
You'd much rather be working with clients and pets than thumb-twiddling or standing around dreaming about services you could be rendering. So use these tips to cut back on no-shows and get back to business.
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VETERINARY MEDICINE: Dec 17, 2007
Puppies can play rough. So to ensure a lifetime of safe and happy interactions, learn how to play appropriately with your new puppy from the start.
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FIRSTLINE: Dec 01, 2007
Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.
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FIRSTLINE: Dec 01, 2007
Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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VETERINARY ECONOMICS: Dec 01, 2007
Send your team home on time and impress clients by replacing old-fashioned callbacks with e-mails and text messages.
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FIRSTLINE: Nov 29, 2007
By dvm360.com staff
What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.
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FIRSTLINE: Nov 29, 2007
By dvm360.com staff
Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.
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FIRSTLINE: Nov 29, 2007
By dvm360.com staff
Document clients' consent for euthanasia with a form.
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FIRSTLINE: Nov 29, 2007
By dvm360.com staff
A confidentiality pledge reminds your team about the importance of keeping confidential information private.