Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Sep 01, 2007
Owning a pet is a lifelong journey. Help set clients' direction by offering strong care recommendations on nine critical topics.
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VETERINARY ECONOMICS: Sep 01, 2007
Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.
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VETERINARY ECONOMICS: Sep 01, 2007
Q. I'd like to get the name of my practice mentioned in the media. What's the best way to figure out who to contact in the local media?
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FIRSTLINE: Aug 01, 2007
Yes. But oddly enough, few pet owners take the right steps to protect their pets, their families, and themselves from infestations (see Figure 1)
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FIRSTLINE: Aug 01, 2007
Are you informal about informing, easygoing about educating, casual about coaching clients about their animals? See how more structure benefits your practice, pet owners, and patients.
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FIRSTLINE: Aug 01, 2007
Unfortunately, you can't read clients' minds and predict the information, products, and services they want. But you can take a good guess through a revolutionary process called listening.
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VETERINARY ECONOMICS: Jul 17, 2007
By dvm360.com staff
A breakdown of communications step by step at a clinic.
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FIRSTLINE: Jul 01, 2007
Nervous pets are often problem pets during office visits. Here's help.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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FIRSTLINE: Jul 01, 2007
My idea to help abused families blossomed into a program that shelters pets while their families get the help they need to escape dangerous situations and rebuild their lives.
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FIRSTLINE: Jul 01, 2007
Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
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FIRSTLINE: Jun 06, 2007
By dvm360.com staff
Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients.
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VETERINARY ECONOMICS: Jun 01, 2007
The devil is in the details. So what are your clients noticing about your practice and team members?
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
As pets age, their brains can slow down, too. Intervene early to give dogs and cats the best chance of staying sharp—and you'll help keep clients happy.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.