Working with clients - technicians | Firstline

Working with clients - technicians

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dvm360.com: Jul 31, 2015
Help clients transport their cats to your practice with these tips.
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FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
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dvm360.com: Jul 29, 2015
By dvm360.com staff
Change the way you and your team understand feline medicine, change your life. Well, more like finally start seeing more cats. Use these tools to find your way (with and educational grant provided by Zoetis).
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FIRSTLINE: Jul 28, 2015
By dvm360.com staff
Proof positive that no pet is a lost cause.
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FIRSTLINE: Jul 22, 2015
By dvm360.com staff
What the heck is a pheromone diffuser? And how do you explain it to clients?
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FIRSTLINE: Jul 13, 2015
By dvm360.com staff
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.
Jul 10, 2015
These tiny tips can make a big difference in how pets experience their veterinary visits.
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FIRSTLINE: Jul 07, 2015
Use this handout to build pet owners' awareness about pain in their pets.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
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FIRSTLINE: Jun 11, 2015
By dvm360.com staff
Puppies can play rough. So to ensure a lifetime of safe and happy interactions, teach pet owners to play appropriately with their new puppy from the start.
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FIRSTLINE: Jun 11, 2015
Help clients do the best they can for their pets.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 03, 2015
By dvm360.com staff
From customer service representatives and pet trainers to technicians and veterinarians, the team members at Bigger Road Veterinary Center in Springboro, Ohio, share their thoughts about how they’re building a low-stress handling experience in their practice.