Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Mar 23, 2015
By dvm360.com staff
Everyone's favorite receptionist is at it again. Would you handle this situation differently?
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CUSTOM VETERINARY MEDIA: Mar 18, 2015
By dvm360.com staff
Use this client handout to help cat owners take a realistic look at their budget and the true cost of veterinary care.
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CUSTOM VETERINARY MEDIA: Mar 18, 2015
By dvm360.com staff
Use this training tool to practice making heart-felt recommendations about pet insurance to your practice's clients.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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VETERINARY MEDICINE: Mar 10, 2015
Every second counts when treating poisoned patients. For most substances, there is only a narrow time frame in which decontamination can be effectively and safely performed. Here are 8 questions to consider before inducing vomiting on the poisoned pet.
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FIRSTLINE: Mar 09, 2015
Use this quick guide to answer common pet owner questions about their pets' pain management.
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DVM360 MAGAZINE: Mar 07, 2015
By dvm360.com staff
Here’s a closer look at some of the team-specific recommendations in the new guidelines by veterinary team member role.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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dvm360.com: Mar 04, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
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FIRSTLINE: Mar 03, 2015
Check out this Q&A to answer one of pet owners' top questions about parasites.
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VETERINARY ECONOMICS: Mar 02, 2015
By dvm360.com staff
Learn from Dr. Ivy Oakley Heath's hospital picture sharing.
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VETERINARY ECONOMICS: Mar 01, 2015
By dvm360.com staff
Managers were asked to give their perceptions of what their clients wanted.
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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.