Working with clients - technicians | Firstline

Working with clients - technicians

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VETERINARY ECONOMICS: Aug 18, 2017
By dvm360.com staff
Whose job is preventive health? How often do young pet owners turn to nutrition to solve their pet's pain problems? Dive into the new data from The Pet Owner Paths research.
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VETERINARY ECONOMICS: Aug 15, 2017
I scored four appointments for $20. That's pretty good marketing ROI for a veterinary hospital. An old-fashioned thank-you—in snail mail and personalized to them—did the trick.
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FIRSTLINE: Aug 14, 2017
By dvm360.com staff
Heartworms: They're disgusting. They're dangerous. Pet owners shouldn't want them. Here's what veterinary practices and team members are doing to get clients on board with preventing heartworms.
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VETERINARY MEDICINE: Aug 14, 2017
By dvm360.com staff
This year's Banfield Pet Hospital State of Pet Health Report highlights the growing problem of canine obesity in veterinary medicine—revealing the top obesity comorbidities as well as the breeds most affected.
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FIRSTLINE: Aug 10, 2017
By dvm360.com staff
Do your clients know how hard your veterinary nurses are working to protect and preserve the health of their pets? Here's how to boost your nurses' cred in your hospital.
 
VETTED: Aug 08, 2017
By dvm360.com staff
"The Banfield Effect" is what CVC educator John Volk called it in a recent session. That’s when Banfield does it, so your veterinary practice won’t. That may be a thing of the past if wellness plans are one growing wave of future medical care. So, y’know, if you want to know what to put in your wellness plan, why not take a gander at what we saw on Banfield’s website right now in their offerings?
Aug 08, 2017
Up-to-date CAPC maps can help your veterinary care team in your client education efforts on heartworm—are you using them?
 
VETTED: Aug 07, 2017
If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
 
VETTED: Jul 27, 2017
By dvm360.com staff
Is it worth the fight to keep parasite preventive sales in your veterinary practice? Respondents to recent dvm360 parasitology surveys weigh in.
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VETERINARY MEDICINE: Jul 25, 2017
By dvm360.com staff
Because, c’mon, as veterinary professionals we know cats aren’t just going to outright say those three little words. Here's a handout depicting the telltale signs that a feline friend is giving his human heart-eyes.
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FIRSTLINE: Jul 24, 2017
No money means no care means no healthy pets. We know you don’t want to be a pet insurance salesman or pitch veterinary care credit cards, and you don’t have to. Here are some ways to fight through your reservations—or the worries of others—about these two kinds of products.
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FIRSTLINE: Jul 14, 2017
By dvm360.com staff
From the smallest, most easy-going cat to the biggest, most rambunctious dog—every pet deserves a household that's fun, stimulating and encourages exercise.
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FIRSTLINE: Jul 14, 2017
1. Stop staring so much at cats, dogs. (Seriously) 2. Step up. Those patients need your advocacy!
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VETERINARY ECONOMICS: Jul 13, 2017
By dvm360.com staff
That's your veterinary team and a good client questionnaire. Hear all about it from pain management specialist Dr. Michael Petty.