Working with clients - technicians | Firstline

Working with clients - technicians

Feb 08, 2016
Wouldn’t it be awesome to help clients keep their promise to keep Bella’s pearly whites sparkling? Elsa, an 11-month-old Dalmatian, demonstrates how you can teach pet owners to start a tooth-brushing routine.
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FIRSTLINE: Feb 05, 2016
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
 
VETTED: Feb 03, 2016
Your pet-owning clients today are different, yes, but in many ways they might be the same as they've ever been. Delve into two important ways (with dental and oncology examples) that veterinary clients fear the wrong action far more than no action—and what you can do about it.
 
VETTED: Feb 02, 2016
Good news: Today's pet owners are more aware of their pets' care options. Bad news: The same recommendation doesn't work the same way for every client. Lets work through a pain example in the veterinary clinic.
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VETERINARY ECONOMICS: Feb 02, 2016
By dvm360.com staff
Appeal to veterinary clients' hearts and wallets with this client handout.
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FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
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VETERINARY MEDICINE: Jan 28, 2016
When new pet owners are on-the-go with their precious pups, a doggy diaper bag can offer the securities of home during critical socialization activities and during travel times.
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FIRSTLINE: Jan 28, 2016
By dvm360.com staff
Help veterinary clients recognize the subtle signs of discomfort in their dog, leading to safer playtime for their child and their pet.
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FIRSTLINE: Jan 27, 2016
Are your cat scratch conversations up to scratch? When clients complain about their rat-a-tat-tatty furniture turn the talks toward a paws-itive perspective that offers solutions to soothe kitty's natural inclinations.
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FIRSTLINE: Jan 25, 2016
When pet owners launch a Lyme disease discussion, can you tick off the main points? Here’s help to keep these client conversations ticking along.
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FIRSTLINE: Jan 22, 2016
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
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FIRSTLINE: Jan 21, 2016
Enjoy this tongue-in-cheek "tip" on how to handle cat owners, because while the eye roll may not be the most effective client education tool out there, it may be the most satisfying.
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VETERINARY MEDICINE: Jan 14, 2016
Bella's off her food? Dozer has a suspicious lump? You know veterinary clients are gonna Google it before they call you. So make sure they're practicing safer web surfing with this handout.
Jan 14, 2016
The AAHA State of the Industry Report says while many clients who search the Internet for pet health answers will bring it to the exam room, a small percentage will act independently in ways that impact pet health.