Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Feb 05, 2015
By dvm360.com staff
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.
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FIRSTLINE: Feb 04, 2015
By dvm360.com staff
Make social media part of your clinic culture and get the most from the veterinary team.
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FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
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VETERINARY ECONOMICS: Feb 01, 2015
See how three different invoices got very different results in pet owners' perception of value.
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VETERINARY ECONOMICS: Jan 27, 2015
By dvm360.com staff
Learn from Dr. Ivy Oakley Heath's hospital picture sharing.
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FIRSTLINE: Jan 15, 2015
Each ring of the phone is a chance to educate a pet owner and elevate the level of veterinary care pets receive.
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FIRSTLINE: Jan 12, 2015
A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.
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FIRSTLINE: Jan 07, 2015
No animal should live their life in fear—especially when it comes to normal life events, such as going to the veterinarian.
Dec 16, 2014
Dr. Elizabeth Colleran gives us the scoop on how the cat friendly initiative has gone thus far and what's ahead.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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dvm360.com: Dec 04, 2014
By dvm360.com staff
Our ongoing roundup of veterinary tidbits features a video of hot tips from Dr. Marcellin-Little in CVC San Diego and hand-selected tools to improve how your team handles osteoarthritis in your practice.
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VETERINARY ECONOMICS: Dec 03, 2014
By dvm360.com staff
Chances are, that handout on flea allergy dermatitis is appreciated more than you'd think.
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FIRSTLINE: Dec 01, 2014
Consider these real client calls, then talk through how your team would respond.