Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: May 01, 2017
Enthusiasm is a great trait for veterinary team members … as long as they don't overwhelm pet owners.
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DVM360 MAGAZINE: Apr 28, 2017
These veterinary professionals work as technicians by day, highly qualified pet sitters by night.
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VETERINARY MEDICINE: Apr 26, 2017
Your response? Try these communication remedies for at-home dermatologic treatments gleaned from Dr. Google. The goal: Help the pet without shaming the client.
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DVM360 MAGAZINE: Apr 23, 2017
What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.
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FIRSTLINE: Apr 18, 2017
I didn't believe a lower stress approach could make a difference in our veterinary practice … until CVC made a convert of our assistant manager. Here's what we've learned in the process (and how my skepticism has turned to genuine appreciation).
Apr 12, 2017
Hospice and euthanasia are all about timing. Dr. Mary Gardner offers to guide clients through the process of their final gift to their pet—saying goodbye.
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FIRSTLINE: Apr 11, 2017
Pets with dermatologic issues can easily overwhelm their owners with the treatments they require. But veterinary technicians have the power to lighten and enlighten their loads.
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FIRSTLINE: Apr 10, 2017
Wellness plans, paid for all at once or in monthly payments, could be a real pet owner pleaser at your veterinary practice. But ask yourself these four questions first.
 
VETTED: Apr 07, 2017
By dvm360.com staff
Here’s a look at who’s handling the majority of client communication on behavior issues, as well as tips from an all-star veterinary practice.
Apr 06, 2017
By dvm360.com staff
Your clients are confused and anxious and they want answers. Use this free team training to take the trauma out of the talk.
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FIRSTLINE: Apr 06, 2017
By dvm360.com staff
These three alternatives to the old-fashioned food bowl could be the right recommendation for clients who are hungry for the cutting edge of pet wellness.
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FIRSTLINE: Apr 05, 2017
To get to the bottom of a tough otitis presentation in a patient, it's time for technicians to perform a little sleuthing.
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dvm360.com: Apr 03, 2017
By dvm360.com staff
Getting (and keeping) clients compliant with your practice's tick control recommendations will always be an uphill battle ... which is why we're here to give you a hand. (With an educational grant provided by Zoetis)
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FIRSTLINE: Mar 30, 2017
By dvm360.com staff
Give your clients some solid info about ear inflammation and infection with this handout.
 
VETTED: Mar 29, 2017
By dvm360.com staff
Don't short-change the hard work that goes into dental work by calling it just a "cleaning" in front of clients. Two veterinary dentists sound off on their favorite terminology—and why.