Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Feb 12, 2016
"Blah, blah, blah … $$$$$$$$$." Is this what clients hear when you present your treatment plan? Use these pro tips to cut through the sticker shock and focus on the high-quality care you offer.
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VETERINARY ECONOMICS: Feb 12, 2016
By dvm360.com staff
Socialization is an important part of a young dog's early life. Make sure your veterinary hospital clients choose safe spaces for socialization that won't prematurely expose puppies to other pets or diseases.
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FIRSTLINE: Feb 11, 2016
You'll see customers when you're out and about. Don't feel like you need to run and hide. Instead, use these tips to streamline these conversations and encourage pet owners to happily schedule appointments during regular business hours.
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FIRSTLINE: Feb 10, 2016
By dvm360.com staff
Spend five minutes at your next team meeting to practice the "weight" conversation—and encourage clients to take the next steps to make healthier feeding choices for their pets.
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FIRSTLINE: Feb 09, 2016
Adopt a Fear Free mindset and make a change today.
Feb 08, 2016
Wouldn’t it be awesome to help clients keep their promise to keep Bella’s pearly whites sparkling? Elsa, an 11-month-old Dalmatian, demonstrates how you can teach pet owners to start a tooth-brushing routine.
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FIRSTLINE: Feb 05, 2016
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
 
VETTED: Feb 03, 2016
Your pet-owning clients today are different, yes, but in many ways they might be the same as they've ever been. Delve into two important ways (with dental and oncology examples) that veterinary clients fear the wrong action far more than no action—and what you can do about it.
 
VETTED: Feb 02, 2016
Good news: Today's pet owners are more aware of their pets' care options. Bad news: The same recommendation doesn't work the same way for every client. Lets work through a pain example in the veterinary clinic.
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VETERINARY ECONOMICS: Feb 02, 2016
By dvm360.com staff
Appeal to veterinary clients' hearts and wallets with this client handout.
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FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
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VETERINARY MEDICINE: Jan 28, 2016
When new pet owners are on-the-go with their precious pups, a doggy diaper bag can offer the securities of home during critical socialization activities and during travel times.
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FIRSTLINE: Jan 28, 2016
By dvm360.com staff
Help veterinary clients recognize the subtle signs of discomfort in their dog, leading to safer playtime for their child and their pet.
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FIRSTLINE: Jan 27, 2016
Are your cat scratch conversations up to scratch? When clients complain about their rat-a-tat-tatty furniture turn the talks toward a paws-itive perspective that offers solutions to soothe kitty's natural inclinations.