Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Feb 16, 2017
If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approach—and your marketing—to help more patients receive high-quality veterinary care.
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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
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FIRSTLINE: Feb 09, 2017
By dvm360.com staff
Educate your clients on the task of checking their pets for ticks from home, and make sure they know exactly what to do if they find one.
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FIRSTLINE: Feb 08, 2017
Pet owners will feel better with critical input from team members.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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VETERINARY ECONOMICS: Feb 06, 2017
Injecting a dose of reality for veterinary clients with diabetic cats isn't painful—it's positively inspiring!
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FIRSTLINE: Feb 04, 2017
Spend a little time educating these veterinary clients and help them avoid errors.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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DVM360 MAGAZINE: Feb 01, 2017
By dvm360.com staff
Using prevalence maps from the Companion Animal Parasite Council, you can drive home the importance of year-round prevention to your clients.
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DVM360 MAGAZINE: Feb 01, 2017
Here’s what veterinarians think about “difficult” pet owners: how it feels when clients lash out—and who’s willing to show them the door.
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FIRSTLINE: Feb 01, 2017
By dvm360.com staff
Hint: Most of the time, it's not on the pet. Educate veterinary clients about the role the environment plays in their flea infestation.
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VETTED: Feb 01, 2017
By dvm360.com staff
"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.
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dvm360.com: Feb 01, 2017
By dvm360.com staff
Recognition and management of pain in pets is everyone's job in veterinary practice, right? We think so—there's just no getting around it. Use these tools to help clients recognize pain in their pets, to help you treat it and to help educate the entire practice on caring for pets in pain. (With an educational grant by Elanco)
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FIRSTLINE: Jan 31, 2017
By dvm360.com staff
Are today's veterinarians recommending leptospirosis vaccines for every canine patient? The answer is no, but, boy, are the numbers up. See if your hospital is keeping with the times ...
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FIRSTLINE: Jan 30, 2017
You can't guarantee parasite preventives will work perfectly EVERY TIME. And you can't make pet owners use veterinary approved preventives and use them correctly EVERY TIME. But when a parasite outbreak happens, here's how to ask the right questions and remind everyone to educate clients EVERY TIME.