Working with clients - technicians | Firstline

Working with clients - technicians

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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
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FIRSTLINE: Jun 11, 2015
By dvm360.com staff
Puppies can play rough. So to ensure a lifetime of safe and happy interactions, teach pet owners to play appropriately with their new puppy from the start.
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FIRSTLINE: Jun 11, 2015
Help clients do the best they can for their pets.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 03, 2015
By dvm360.com staff
From customer service representatives and pet trainers to technicians and veterinarians, the team members at Bigger Road Veterinary Center in Springboro, Ohio, share their thoughts about how they’re building a low-stress handling experience in their practice.
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DVM360 MAGAZINE: Jun 03, 2015
Comments reveal lack of understanding of the human-animal bond.
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VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With the tips in this handout, you can help owners keep their new cat purring all the way into her senior years.
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With this handout, you can help clients get off to a good start with tips and guidelines to keep their new dog happy and healthy.
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FIRSTLINE: May 05, 2015
When you see the pet owner, don't forget your role in dentistry. From kennel attendant to veterinarian, everyone can keep an eye on pets' oral health.
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FIRSTLINE: Apr 30, 2015
Get the veterinarian on board for the health of practice and pets