Working with clients - technicians | Firstline

Working with clients - technicians

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DVM360 MAGAZINE: Oct 18, 2017
From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
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VETTED: Oct 17, 2017
This soft, duck-billed muzzle might turn an angry dog outburst into a funny angry-Donald Duck-like experience. Veterinary professionals, decide for yourself.
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VETERINARY ECONOMICS: Oct 16, 2017
Ain't nobody got time for pet enrichment when you're just trying to talk clients into crucial medical work. But our latest veterinary survey shows pet enrichment IS on your mind, so maybe it should also be in your exam room recommendations, your online pharmacy and in the reception area.
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FIRSTLINE: Oct 13, 2017
Technicians—doctors need your help in detecting osteoarthritis in your veterinary patients. Here’s how to become an OA advocate in your clinic.
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VETTED: Oct 10, 2017
Give your veterinary clients these (fun)gal facts about ringworm and educate them on how you can partner together to eliminate this itchy infection.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
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FIRSTLINE: Oct 02, 2017
Some practices have been doing it for more than 10 years. Others still don't. Every client loves seeing their pet's photo, so why doesn't it show up on every written piece from your hospital?
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VETERINARY MEDICINE: Sep 29, 2017
Pet owners with questions about pain from cancer get answers from this PDF client handout—and are urged to talk to their veterinarian.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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DVM360 MAGAZINE: Sep 25, 2017
Yes, price and income affect the demand for veterinary services. But in the case of nutrition, education may be just as important.
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VETTED: Sep 25, 2017
Venn diagrams to express some of the agony and the ecstasy of life in a veterinary practice.
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
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FIRSTLINE: Sep 13, 2017
Go ahead and ask pet-owning clients on Facebook or elsewhere this question. They loved it at my New Jersey veterinary hospital.