Working with clients - technicians | Firstline

Working with clients - technicians

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FIRSTLINE: Jul 19, 2016
The proper training makes a world of difference when it comes to decelerating a tense situation.
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FIRSTLINE: Jul 18, 2016
By dvm360.com staff
Are you using your veterinary practice software to its full potential? Avimark threw us some typical software problems. Let's see what Snoozy the Cat can do about them ...
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FIRSTLINE: Jul 18, 2016
You’re gonna be all “#Snapcat THIS!” and “#Instadog THAT!”
 
VETTED: Jul 15, 2016
Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
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VETERINARY ECONOMICS: Jul 13, 2016
By dvm360.com staff
First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.
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DVM360 MAGAZINE: Jul 11, 2016
Is it the practice owner's job to put a stop to insulting client behavior directed toward his team?
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FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.
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FIRSTLINE: Jul 09, 2016
Confessions from the veterinarian to the team—and from the team to the boss. Hint: It's the five things the other group really wishes you'd know about them.
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FIRSTLINE: Jul 08, 2016
Here she is. Another frustrated veterinary client with an itchy pet. Help by answering her top questions.
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VETTED: Jul 07, 2016
The ticklish facts behind the three stages of shaving that cat/dog/rabbit.
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DVM360 MAGAZINE: Jul 06, 2016
By dvm360.com staff
"Veterinarians do not need to be worrying about personal issues in people's homes," says one Facebook user in response to the latest ethical dilemma from Marc Rosenberg, VMD.
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VETTED: Jul 06, 2016
We wouldn’t tell you to make room on your veterinary reception desk for a standup display of LICKI Brushes in 2017. But we also wouldn’t not.
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FIRSTLINE: Jul 01, 2016
We explain it all here, including how to switch your patients' experiences from the merely fun to the truly victorious.
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FIRSTLINE: Jun 29, 2016
Teach pet owners how to transport their furry friends to your veterinary practice with these calming tips for more mellow car rides. (Psst, this means you may face a more relaxed pooch in the exam room.)
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FIRSTLINE: Jun 28, 2016
“My breeder planned my French bulldog’s anesthesia and surgery with a little help from Dr. Google.”

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.