Will work for tips

Will work for tips

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May 06, 2009
By dvm360.com staff

A  client compliment is it’s own reward, but not when you don't personally receive the praise. If many of your team members hear clients’ acclaim through the grapevine—that is, “Mr. Banks said he really appreciated you helping him to his car,” or “Ms. Wilde was raving about your special way with Whiskers”—take a tip from team members at Project Veterinary Clinic in Worden, Mont. Team members who missed hearing accolades firsthand get to pick a prize from the “tip” box, which includes coupons for lunch out or smoothies for the team or goodies from the dollar store. The most popular "tip" is the Get Out of Jail Free Card which entitles the bearer to a paid half-day off.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.