Why others don't understand you and how to say it better

Why others don't understand you and how to say it better

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
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Nov 01, 2013

I have friends and family in New Jersey, and I often drive to visit them. Every time I begin my journey, my friends wish me a safe trip. Usually they say, "Drive safe." When someone tells you to drive safe, what do you think? Perhaps they're implying I sometimes don't drive safely, so they're telling me to make sure I do a better job.

Now consider the phrase, "Safe drive." When someone says these same two words, but in reverse order, it makes me feel like they're wishing me a safe drive. It's a nice feeling. They're concerned for me and want to make sure I arrive home safely. Just switching the placement of those two words makes a heap of difference to me. I know that however they say it, their hearts are in the right place, and they all truly wish me a safe drive. I also know the ability to communicate effectively is essential at home and at work.

Managers always talk about the importance of proper communication. Some of you may shrug and think, "Oh no, not this again." Meanwhile, your team members and clients may be wishing you'd listen up and try a new approach.

Remember, being civil will cause others to like and respect you more. Being polite sends a signal to others that you care. And if you're polite, you'll feel better about yourself. Eventually you'll see the world differently and become more empathetic. It will improve your own quality of life.