Who's tuning in to private discussions?

Who's tuning in to private discussions?

source-image
Jan 01, 2008



Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account. Sharing client or patient information among team members is necessary to successfully treat pets. But how do you keep from accidentally disclosing confidential information to other clients? Caitlin Rivers, a Firstline Editorial Advisory Board member and a veterinary assistant and technician supervisor at Metzger Animal Hospital in State College, Pa., suggests creating a practice protocol for sensitive information.

Team members at Metzger Animal Hospital share case information at twice-daily meetings in the hospital's treatment area. A dry-erase board helps them track the details and updates of the day's cases. Meetings take place 15 minutes before appointments begin to eliminate the opportunity for a client to overhear. For updates, team members discreetly share information with doctors by posting sticky notes on the pet's medical chart while the client and patient wait in the exam room. The doctors know to look for these notes and dispose of them before entering the room. If a conversation is necessary, team members are trained to walk to the back of the practice, out of earshot.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.