What's your dermatologic role?

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Jun 01, 2009

Receptionists

Client compliance is essential in treating patients with skin and ear diseases. That's why it's imperative that you schedule rechecks for dermatologic patients before their owners leave your practice. Follow up with clients to ensure they're properly carrying out at-home care.

Technicians and assistants

You are the eyes and ears—and in some cases, noses—of your practice. Besides being on the look out for alopecia, lesions, and other indications of skin and ear problems, you're also in charge of taking a thorough history. Ask clients about excessive licking or head shaking. Share any signs or possible causes with the doctor. Then perform or assist the doctor with any diagnostic procedures. Answer any questions or concerns clients may have about administering treatments or medications at home.

Managers

Be ready for clients' questions about cost as dermatologic patients may be on several medications, including antibiotics and specialty shampoos and diets. Be sure to stay on top of inventory and consider developing a system for handy refills.

Veterinarians

Doctors face the challenge of narrowing down a diagnosis and prescribing appropriate treatments. They should speed the process by delegating as much as possible, especially allowing qualified technicians to complete appropriate diagnostic tests.