Weigh in on weighty pets

Weigh in on weighty pets

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.
source-image
Nov 01, 2013

As the pet's weight displays on the scale the client blurts, "What a piggy!" But the pet on the scale isn't in control of its own diet—the owners are! And many overweight pets have overweight owners. Telling pet owners who struggle with their own weight how to watch their pet's diet can put you in a tough spot.

"Fat" is a dirty word

It's obviously not a good idea to use the "F" word. Fat is the underlying problem in its actual physical form, but the real problem is much deeper. Saying that a pet is fat and needs to lose weight doesn't do anything for the client-patient-provider relationship except insult it. When you call animals fat, you're attacking their owners too, whether they're overweight or not. It's the insulting nature of the word in our society that leaves the client embarrassed, accused and demeaned. Would you allow a client to feel that way for any other reason in your clinic? Of course not!

The key to weight loss conversations is the approach. It should never happen right after the pet steps on or off the scale. Remember, owners with weight issues may share anxiety about stepping on the scale that may translate to their feelings about their pet's weight. Plan the conversation for the end of the exam. This will also send the owner home thinking about the pet's weight, which often results in an immediate change. We often diet the same way—we get into a mood and throw away all the junk food in the house.

Step out of the blame game

How often have you heard, "Oh, well—my husband feeds him loads of treats" after a dog or cat gets on the scale? Make sure clients understand the whole household must be involved in helping a pet lose weight. Providing a measuring cup and guidelines for feeding helps, and a handout with guidelines in large font makes a great refrigerator notice. Try something like, "Dog on diet. Reduce food to 2/3 cup morning and night."

Remember, a pet's health is our No. 1 priority, but a close second is customer service and care. We can't help a pet lose weight without a follow-up visit or two, and we won't get that follow-up visit if the pet's owner is insulted. Avoid harsh words, and make the conversation about the pet's issue alone.

Brent Dickinson is the practice manager at Dickinson-McNeill Veterinary Clinic in Chesterfield, N.J.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.