Q. Whose directions should I follow when the doctors disagree?
It's not fair for the doctors to put you in the middle, Dr. Felsted says. "But If Dr. A wants you to place a catheter differently than Dr. B does, you don't have much choice. It's your responsibility to perform the task the way the doctor asks you to," she says.If the problem escalates, you may need to involve the practice manager or owner. In this case, Dr. Felsted recommends tracking the times the doctors have asked you to perform a task differently. "Obviously it's best to be able to cite specific examples," she says. "And avoid using the words 'always' and 'never.' "
During the discussion, stay calm, avoid becoming defensive, and never yell. "You've got to handle the situation with maturity," says Dr. Felsted. "It's not always easy, but you've got to stand up for yourself in a calm, professional manner."