Video: Enhance the client-practice bond

Emotional connections speak to clients.
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Oct 20, 2010
By dvm360.com staff

The human-animal bond is an important topic in veterinary medicine, but what about the human-human bond? Dr. Susan Wagner says being professional at the clinic doesn't mean being disengaged and that a touch of emotion goes a long way toward cementing a client's positive opinion of you and your fellow team members.