Your client left you. She took the cat, took the dog and she’s moving on. But you don’t know it yet because you: a. Don’t track client retention data b. Fudge on what you call “active” clients c. Can’t even begin to define an active client.
Veterinary practice managers, use this quick quiz from the VHMA to check your role in managing the money at your practice. (Psst. You can also ask your practice owners to take the quiz to remind them of the valuable financial skills you can bring to the table.)
Whether your veterinary practice is rural, suburban or urban, your fee structure determines how well your practice competes with surrounding practices. Use these steps to identify the right fees for your practice.
In addition to the specific jobs that managers assume under the five areas of responsibility, there are personal skills, qualities and preferences that managers should either be comfortable with or be interested in refining. Ask yourself these questions.