VHMA Files | Firstline

VHMA Files

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FIRSTLINE: May 30, 2017
Data collection and analysis can be effective for tracking and maintaining veterinary clients. But is it worth it?
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FIRSTLINE: Apr 12, 2017
And what do veterinary clients think about it? A VHMA survey takes a closer look.
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VETERINARY ECONOMICS: Mar 30, 2017
By dvm360.com staff
This VHMA survey indicates how many managers work from home, what they love about it—and what's tough to accomplish off site.
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FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
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FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
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VETERINARY ECONOMICS: Nov 29, 2016
By dvm360.com staff
An MBA/CVPM weighs in on what it takes to manage a clinic.
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FIRSTLINE: Oct 28, 2016
The VHMA predicts three ways the top trends in veterinary medicine will influence the evolving role of practice manager.
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FIRSTLINE: Oct 05, 2016
Ask 10 veterinary managers to describe their jobs and responsibilities. You may end up with 50 different descriptions, but it’s a sure bet that each response will include some reference to being overloaded.
 
VETTED: Sep 12, 2016
By dvm360.com staff
New VHMA data doesn't tell you what to do—it just tells you what other folks are doing when it comes to in-house and off-site testing.
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FIRSTLINE: Aug 31, 2016
Are you in an exclusive relationship with your lab? Before you commit, make sure you establish clear boundaries.
 
VETTED: Aug 10, 2016
And in a world of veterinarians who aren't as interested in business and need someone there to help manage, guide and analyze, well, there's the CVPMs.
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FIRSTLINE: Jun 10, 2016
By dvm360.com staff
Straight from the pros: three quick tips to go from novice to expert fast.
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
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FIRSTLINE: May 03, 2016
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practice’s economic viability.