Veterinary technicians | Firstline

Client service for techs

Ambushed on aisle 1

FIRSTLINE - Feb 11, 2016

You'll see customers when you're out and about. Don't feel like you need to run and hide. Instead, use these tips to streamline these conversations and encourage pet owners to happily schedule appointments during regular business hours.

The No. 1 thing veterinary team members can do to reduce pet fear

FIRSTLINE - Feb 09, 2016

Adopt a Fear Free mindset and make a change today.

8 free valentines for veterinary clients

FIRSTLINE - Feb 05, 2016

Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.

Pet owner 2.0: Dr. Google or Dr. Vet?

Feb 04, 2016

DYK? Many clients who use Dr. Google aren’t sorry.

Stop judging your new consumer

FIRSTLINE - Feb 01, 2016

Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.

Proceedings papers for techs

Wound management for technicians (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS - Oct 01, 2011

Dogs and cats are very commonly presented for management of acute or chronic wounds in veterinary practice.

The role of the technician in an ocular examination (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS - Oct 01, 2011

The role of a veterinary technician is key in identifying and diagnosing ocular disease in veterinary patients. Often, this happens before the patient even steps into the hospital, when the owner calls to make an appointment.

A trip through the eye (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS - Oct 01, 2011

An enhanced understanding of the anatomy of the eye will help you better evaluate the urgency of complaints regarding eye problems on the phone, facilitate history taking during appointments, and better convey proper treatment and monitoring to your patient’s owners.

Nursing techniques and diagnostic procedures for exotic animals (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Rigid endoscopy can be performed in many reptiles by passing the endoscope through the oral cavity and into the stomach. Endoscopy is primarily used to obtain gastric biopsies or to retrieve foreign bodies from the stomach.

Wound management (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Dogs and cats are very commonly presented for management of acute or chronic wounds in veterinary practice. The goal of wound management is to accelerate the healing process and not to interfere with it.