Veterinary technicians | Firstline

dvm360 Leadership Challenge

dvm360 Leadership Challenge: Go Your Own Way

Mar 13, 2017

What's your hustle, people? Do you need to pay student debt? Do you need a return on your practice—the biggest one possible? Are you worried about the legacy of your practice—and need an associate? Are you petered out in a team member career and want to own? Do you hate corporations? Do you need corporate benefits? ...

Client service for techs

What the eclipse taught me about customer service

DVM360 MAGAZINE - Oct 18, 2017

From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.

My Fear Free success story

FIRSTLINE - Oct 17, 2017

This VTS shares a low-stress handling win from the real world.

Client handout: Ringworm is not a worm

VETTED - Oct 10, 2017

Give your veterinary clients these (fun)gal facts about ringworm and educate them on how you can partner together to eliminate this itchy infection.

Sample script: Talking it out with anti-vaxxers

VETERINARY MEDICINE - Oct 03, 2017

Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.

1 easy trick to get clients to love you

FIRSTLINE - Oct 02, 2017

Some practices have been doing it for more than 10 years. Others still don't. Every client loves seeing their pet's photo, so why doesn't it show up on every written piece from your hospital?

Proceedings papers for techs

Pediatric and reproductive emergency room pearls (Proceedings)

CVC IN WASHINGTON, D.C. PROCEEDINGS

Pediatric and reproductive emergencies are common in both general practice and the emergency room setting and can be both extremely rewarding for the small animal practitioner.

Adrenal disease in dogs and cats (Proceedings)

CVC IN WASHINGTON, D.C. PROCEEDINGS

Hyperadrenocorticism develops most commonly in middle aged to older cats.

Common behavior modifications and their applications (Proceedings)

CVC IN WASHINGTON, D.C. PROCEEDINGS

Pets that exhibit problematic behaviors risk losing their homes or even their lives.

Puppy 101: Incorporating puppy classes into practice (Proceedings)

CVC IN WASHINGTON, D.C. PROCEEDINGS

Puppies are the future of your practice.

Tips and tricks for feeding tube use and management (Proceedings)

CVC IN WASHINGTON, D.C. PROCEEDINGS

Nutrition is an oft-overlooked aspect of management of the hospitalized patient. In the case of inadequate energy intake in the non-stressed cat or dog, the body will down-regulate energy expenditure, conserve lean muscle mass and increase lipolysis.