Veterinary technicians | Firstline

Patient care for techs

Veterinary dental tip: Create a safer gag

FIRSTLINE - Feb 12, 2015

Instead of reaching for that spring-loaded mouth gag, use these easy steps make your own gentler gag.

Dental corner: To gag or not to gag—that is the question

FIRSTLINE - Feb 11, 2015

Why you should trade your spring-loaded mouth gag for a gentler solution—especially for cats.

Wellness plans: What's your role?

FIRSTLINE - Feb 06, 2015

Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.

Why Fear Free veterinary visits make your team happier

FIRSTLINE - Jan 23, 2015

Pets can—and should—be happy to see you at the clinic.

Fear Free veterinary tip: Teach fraidy cats to love their carriers

FIRSTLINE - Jan 07, 2015

No animal should live their life in fear—especially when it comes to normal life events, such as going to the veterinarian.

Client service for techs

Ask Shawn: Price matching pains

FIRSTLINE - Feb 19, 2015

Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.

Wooden nickels keep waiting clients happy

FIRSTLINE - Feb 11, 2015

A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.

Wellness plans: What's your role?

FIRSTLINE - Feb 06, 2015

Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.

Front Desk Disasters, Episode 2: Parker the Porker

FIRSTLINE - Feb 05, 2015

Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.

Social media: Are you doing it wrong by limiting your voice?

FIRSTLINE - Feb 04, 2015

Make social media part of your clinic culture and get the most from the veterinary team.

Proceedings papers for techs

Nursing techniques and diagnostic procedures for exotic animals (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Rigid endoscopy can be performed in many reptiles by passing the endoscope through the oral cavity and into the stomach. Endoscopy is primarily used to obtain gastric biopsies or to retrieve foreign bodies from the stomach.

Wound management (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Dogs and cats are very commonly presented for management of acute or chronic wounds in veterinary practice. The goal of wound management is to accelerate the healing process and not to interfere with it.

Anesthesia for small exotic mammals (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Exotic small mammals (formally known as pocket pets) are challenging creatures to work with. When working with dogs and cats, it is usually easy to place an intravenous catheter, intubate, provide fluid therapy, hook up an ECG, place a blood pressure cuff, and keep track of the core body temperature.

Don't eat that! Toxicities in cats (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

Cats are great patients because they are less likely to ingest large amounts of bad stuff just because. However, their unique metabolism presents other challenges as it contributes to the toxicities that we do see in cats and changes, often lowering, the toxic dose we can expect. Also, substances that are safe in other species can be deadly in cats.

Oral pathology—part 2 (Proceedings)

CVC IN KANSAS CITY PROCEEDINGS - Aug 01, 2011

In the previous lecture, the importance of being able to identify periodontal indices was discussed as well as the importance of correctly recording that pathology on dental charts.