The veterinary practice manager behind the mask

The veterinary practice manager behind the mask

Your terrible, horrible, no-good manager may not be as bad as you think. Consider these eight secrets that help explain why they do the seemingly crazy things they do.
Jul 01, 2013

P.S. Managers and team members, read on to find tips to help you work together a little bit better.

"Clueless." "Unbelievable." "It would be different if I were in charge." They infuriate, aggravate and take us to the limits of our emotions. They're our bosses. We find ourselves bewildered by their decisions and even discouraged when we think they don't understand. We think they don't understand us, but what if the opposite is true? What if there are some things we need to know about being a manager?

What would it be like if your manager could tell you everything that's going on and the reason behind every decision? We may never know, but you can ease the workday by learning eight secrets your manager wants to tell you—even if she can't:

1. I keep secrets for a good reason.

Sarah has been late several times in the last few weeks and missed an entire day without any excuse. Anyone else would have been given a disciplinary action. You think it's unfair that she's treated differently than the other employees.

As your manager, I know that Sarah's issues with her employment are confidential. As much as I'd love to tell you that Sarah has an underlying medical issue and is protected under the Americans with Disabilities Act, I'm not able to discuss Sarah's health issues with anyone. Every team member deserves that level of confidence when they share private information with their manager.

Manager tip: Review the confidentiality of employee files and information during each employee's yearly performance review. Also, be sure to include a statement about confidentiality in the employee manual. All team members should know that the Health Insurance Portability and Accountability Act of 1996, or HIPAA, protects all medical information confidentiality, so it's important to handle all medical information in the strictest of confidence. And the Privacy Act of 1974 outlines the protection of employee information regarding personal information and its handling by employers.