Training and motivation
What you need to know to take the bite out of pet bites at your veterinary practice.
This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
Staff turnover is a costly waste of your team's time.
Client communication strategies
Help your clients forget the fright and keep pets safe this Halloween.
Articles, tips, handouts, videos and tools all designed to make it easy to discuss veterinary care for pets with your team and clients.
Follow these steps to add value to the service you offer clients and demonstrate how well your veterinary practice cares for pets.
Don't waste your valuable time feeling insulted by legislation targeting the veterinary industry—do something about it.