Veterinary managers | Firstline

Training and motivation

ICYMI: The top 10 stories from Firstline in 2014

Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.

When the holidays hurt

Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.

A simple fix for pets ready to go home whose paperwork isn't finished

The Veterinary Economics Practice Manager of the Year shares his team's solution: two "flags" in the practice software, not one.

Sample social media policy

Set team members on the right social-media track at your practice with this customizable policy.

Send Nice-O-Grams to boost veterinary team morale

Halt the tattling—and hail good attitudes—with this simple trick.

Client communication strategies

A cat app that's a true work of art

Amuse waiting cats and market your veterinary practice at the same time.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Does your veterinary practice forward book preventive healthcare or wellness plans?

There's no reason why these appointments can't be booked in advance.

5 tips for forward booking preventive healthcare and annual wellness exams

Dr. Karen Felsted, CPA, MS, CVPM, shares ways to get started and why clients will love it.

Nutrition is the No. 1 way veterinarians fail pet owners

Get on your soapbox and deliver the message.