Veterinary managers | Firstline

Training and motivation

A simple fix for pets ready to go home whose paperwork isn't finished

The Veterinary Economics Practice Manager of the Year shares his team's solution: two "flags" in the practice software, not one.

Sample social media policy

Set team members on the right social-media track at your practice with this customizable policy.

Send Nice-O-Grams to boost veterinary team morale

Halt the tattling—and hail good attitudes—with this simple trick.

What's bugging your veterinary team now?

Firstline asked team members to name their biggest frustrations in practice. Here’s a sample of their answers—in their own words—and tools to boost morale and efficiency.

Help! Veterinary team morale is down the drain

Sheila Grosdidier counsels a team member battling low team morale.

Client communication strategies

5 tips for forward booking preventive healthcare and annual wellness exams

Dr. Karen Felsted, CPA, MS, CVPM, shares ways to get started and why clients will love it.

Nutrition is the No. 1 way veterinarians fail pet owners

Get on your soapbox and deliver the message.

Ready, set, grow! Earn more and help pets (Sponsored by Veterinary Pet Insurance)

You can help pets get the topnotch care they deserve, grow in your job, and position yourself for promotions and pay increases. Help create a coordinated effort to protect and preserve pets’ health and teach more pet owners about how they can afford to offer their pets the care they need.

10 tips to make pet care more affordable (Sponsored by Veterinary Pet Insurance)

“I can’t afford that.” “It’s too expensive.” Don’t you wish you could eliminate these words from pet owners’ vocabulary? Use these steps to boost your education program to the next level and effectively teach pet owners about how to offer the next level of care for their pets.

Your team’s strategy: Mapping out cohesive care conversations (Sponsored by Veterinary Pet Insurance)

When everyone on your team plays a role, you can have fast, effective pet insurance conversations that flow throughout your practice. This interactive map lets you brush up on each team member's role—and gives tips on keeping the discussion rolling during a pet’s visit.