Veterinary managers | Firstline

The dvm360 Leadership Challenge

dvm360 Leadership Challenge: Toxic Teams - Jan 23, 2017

Can't we all just get along? (And what do you do when the answer is no?) This dvm360 Leadership Challenge investigates the sources of this poison and offers commentary, data and solutions to help teams dismantle their destructive forces. ...

Tips and insights from 2015 Practice Manager of the Year finalists

Community teamwork keeps stray pets current on vaccinations

Our veterinary hospital works with the city to improve the health of loose pets and vaccinate them before they’re released to their owners—or a new forever home. ...

Chip in to promote microchipping

Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival—and created a lasting connection with our community that improved the business and boosted team morale. ...

I was a 23-year-old veterinary practice manager

This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members. ...

How I learned to stop worrying and love the heartworm test

This Practice Manager of the Year nominee sold her practice owners a plan for new vaccines and testing. The result? Practice revenue. ...

Gallery: The top 10 2015 Practice Manager of the Year nominees

The final winner of the Veterinary Economics contest, sponsored by VPI-Nationwide, will be announced at CVC Kansas City in August. For now, come see the contenders ... ...

Training and motivation

Flowchart: How to talk about preventive care plans

By staff

Train your team on how to talk wellness packages with clients using this sample flowchart.

The dvm360 heartworm prevention toolkit

By staff

Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)

Is your wellness plan strategy ailing?

By Kelly Capasso

If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approach—and your marketing—to help more patients receive high-quality veterinary care.

Client communication strategies

Slow and steady wins the transition to a new veterinary diet

By Ed Carlson, CVT, VTS (Nutrition)

When transitioning a pet to a new diet, think like the tortoise, not the hare.

Talking to ticked off clients

By staff

Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.

VHMA Files: Client loyalty: Are you feeling their love?

By staff

Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.

Managing your time

Flowchart: How to talk about preventive care plans

By staff

Train your team on how to talk wellness packages with clients using this sample flowchart.

Friend or foe?

By Oriana D. Scislowicz, BS, LVT

Before your work bud becomes your new BFF, learn from these common mistakes that spring from friendships with your veterinary colleagues.

5 money myths that don’t pay off

By Hilal Dogan, BVSc

From “Time is money” to “Money can’t buy happiness,” here are some huge money-centered myths that I believe veterinary associates should cash out soon.