Veterinary managers | Firstline

Training and motivation

Veterinary associates, other veterinary experts play … “The Road to Owning”!

Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.

Free veterinary team training on preventing pet bites

New from Firstline, we're happy to present our latest Team Meeting in a Box: Armor your team to prevent pet bites

ICYMI: The top 10 stories from Firstline in 2014

Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.

When the holidays hurt

Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.

A simple fix for pets ready to go home whose paperwork isn't finished

The Veterinary Economics Practice Manager of the Year shares his team's solution: two "flags" in the practice software, not one.

Client communication strategies

Vetcetera: The business case for seeing more cats

Veterinarians' dirty little secret, making more money through feline visits, and commentary from Dr. Elizabeth Colleran.

A cat app that's a true work of art

Amuse waiting cats and market your veterinary practice at the same time.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Does your veterinary practice forward book preventive healthcare or wellness plans?

There's no reason why these appointments can't be booked in advance.

Phone fun: Wacky veterinary client calls

Consider these real client calls, then talk through how your team would respond.