Veterinary managers | Firstline

Practice Manager of the Year

I was a 23-year-old veterinary practice manager

By Jessica Manning, CVPM

This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members.

Make the most of hard-working veterinary employees who won’t stay forever

By Heather Blount, CVPM

This Practice Manager of the Year nominee tackled the elephant in the room and turned a hiring irritation into a morale booster.

How I learned to stop worrying and love the heartworm test

By Veronica Hanley

This Practice Manager of the Year nominee sold her practice owners a plan for new vaccines and testing. The result? Practice revenue.

Training and motivation

I was a 23-year-old veterinary practice manager

By Jessica Manning, CVPM

This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members.

What do you do when veterinary staff members break equipment?

By Jeff Rothstein, DVM, MBA

Training and communication are your best bets when it comes to preventing accidents.

Team training tool: Affirmation cards

By dvm360.com staff

Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.

Client communication strategies

Sample conversation tree: Flea and tick talks, deconstructed

By dvm360.com staff

When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.

Pet skin sagas: Managing emotional veterinary clients for better dermatology examinations

By dvm360.com staff

The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.

Video: Don't stress your dog!

By dvm360.com staff

Things we do every day can be stress triggers for our beloved pooches. Here's how pet owners can help break the cycle of stress for their best friends.

Managing your time

7 steps to bring the pop back to veterinary team meetings

By Oriana D. Scislowicz, BS, LVT

Try these boredom busters to bring the fun back to your team training meetings.

Get happy @ work: Take a hike (with a dog)!

By dvm360.com staff

Walk off your stress—and give a pooch a chance to stretch her legs.

6 ways to stop wasting your time

By Lisa Bodenski, CVPM, Denise Nickodemus, DVM

Be creative in delegating, rethinking and streamlining veterinary practice tasks that too often bring you to a halt.