Veterinary managers | Firstline

Training and motivation

Veterinary Economics board member Bob Levoy passes away

Renowned speaker and writer bridged the worlds of human healthcare and veterinary medicine.

Ask Shawn: We're sick of chronic absenteeism

Shawn McVey counsels a manager who's struggling with a veterinary technician and receptionist who frequently call in sick.

This standard sexual harassment policy protects veterinary practices

The Equal Employment Opportunity Commission offers a template for veterinary practices' handbooks.

Ask Shawn: I can't fire my problem employee

Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.

The heartworm toolkit

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)

Client communication strategies

Fear-Free veterinary visit tip: Just breathe!

A calmer client means a calmer pet.

The tick control toolkit

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)

Get ticks off your patients' backs: Posts and tweets about tick facts and figures

Use your social media network to educate veterinary clients and raise awareness about tick facts and figures with these tweets and posts.

Quick script: Lick this common parasite question clients ask

Check out this Q&A to answer one of pet owners' top questions about parasites.

Ticks in 2015: An infographic slideshow

Is there a communication gap between veterinary professionals and pet owners when it comes to ticks? New data points to yes.