Veterinary managers | Firstline

Training and motivation

Ask Shawn: I can't fire my problem employee

Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.

The heartworm toolkit

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)

Veterinary associates, other veterinary experts play … “The Road to Owning”!

Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.

Free veterinary team training on preventing pet bites

New from Firstline, we're happy to present our latest Team Meeting in a Box: Armor your team to prevent pet bites

ICYMI: The top 10 stories from Firstline in 2014

Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.

Client communication strategies

Video: 3 approaches for veterinary client communication show why one works

“Dr. Do-Right” is more successful than “Dr. Detail” and “Dr. Downer.”

Pet owners to veterinarians: Tell us about parasite risks

CAPC study reveals that 90 percent of pet owners want to be alerted to high incidence of parasites in their area.

Vetcetera: Get happy with the all-new dvm360 for iPad

dvm360 has new, free tools for you and your team in 2015. Each themed issue now features even more interactivity. And did we mention it's free?

The wrong language can alienate veterinary clients

Don’t turn clients off—use these expert tips to perfect a positive approach during pet examinations.