Training and motivation
Renowned speaker and writer bridged the worlds of human healthcare and veterinary medicine.
Shawn McVey counsels a manager who's struggling with a veterinary technician and receptionist who frequently call in sick.
The Equal Employment Opportunity Commission offers a template for veterinary practices' handbooks.
Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)
Client communication strategies
A code in the patient record could come back to haunt you.
Search engine shares the top 10 questions people asked about dogs and cats in 2014.
Rapport features online appointment scheduling, automated reminders, website building.
Paying attention to this segment of your client base is important to clients and business.
Eye opening information about what your clients are researching.