Veterinary managers | Firstline

Practice Manager of the Year

Community teamwork keeps stray pets current on vaccinations

By Julie Steinbeck

Our veterinary hospital works with the city to improve the health of loose pets and vaccinate them before they’re released to their owners—or a new forever home.

The most effective leaders are young, green and right under your nose

By Wesley Taylor

Despite our leadership-obsessed culture, are you looking in the right places to find the next big thing in your veterinary practice? Here's how one practice manager coaxed leadership qualities out of his staff.

Chip in to promote microchipping

By Wesley Taylor

Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival—and created a lasting connection with our community that improved the business and boosted team morale.

Training and motivation

I judge veterinary clients—and that's OK

By Dean Scott, DVM

I just don’t let clients' socioeconomic status influence my first and best recommendations.

The dermatology toolkit

By staff

Your clients have a million questions when it comes to their pets' skin. So does your team. And we're betting you've wondered about a few cases yourself. Well, wonder no more—ditch the itch with these tools. (With an educational grant provided by Elanco)

What veterinary associates today want and need in a great job

By Matthew Kenwright, Assistant Content Specialist

Our fictional Dr. Alex Doe exemplifies real-life survey results on what they’re looking for in the workplace.

Client communication strategies

Relaxation station: Create a pheromone station at your front desk

By Chris Reilly

Watch this 51-second video to see how a pheromone station can work to calm visiting cats at your veterinary clinic.

Client handout: What to do about the miserable itch

By staff

Clients need to know that itching and scratching is more than just an annoyance—it's a sign that something's wrong.

Gentle gestures for euthanasia

By Brent Dickinson

How you handle a pet’s euthanasia is one of the most memorable moments you share with clients. So make sure your veterinary team strikes the right note.

Managing your time

Lights mean action at this practice

By Lori Woods, MBA

Use night-lights to signal a client’s waiting—and never forget a client in the exam room again.

Free team training: Better than a box of kittens (almost)

By Portia Stewart, Editor, Team Channel Director

OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).

Back to work after baby

By Oriana D. Scislowicz, BS, LVT

Knock, knock. Your job’s at the door. It’s been missing you. Can your veterinary life still work after a baby rocks your world?