Veterinary managers | Firstline

Training and motivation

Veterinary employee theft: The rain on your sunny day

Don’t let theft steal the sunshine from your practice. Find out how to address it when it happens—and steps you can take to deter theft before it occurs.

Vetcetera: Are Hawaiian shirts veterinary-team attire?

Veterinary Economics Editor Brendan Howard seizes this "casual Friday" opportunity to broach the touchy subject of dress codes. Does your veterinary hospital have one?

Vetcetera: Bullied by the "super-tech"

Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.

Stop the blame culture at your veterinary practice now

Use these three tips to improve your workday today.

10 ways to cope with grumpy pet owners

Use these tips to cope with cranky clients and find better ways to communicate for better pet health.

Client communication strategies

Educate exotic pet owners using dvm360 client handouts

Exotic animals deserve great veterinary care. Help clients get there using these dvm360 resources.

CVC report: Are you everyone's favorite team member?

Find out how you can be your veterinary practice's MVP with these tips from Heather Prendergast, RVT, CVPM, in her CVC D.C. session, "Becoming the Indispensable Team Member."

The exotic pet care toolkit

Whether your practice sees exotic pets or you simply field a phone call every now and then, arm your team to educate clients on exotic pet care using these tools.

Eight steps to crush it in the exam room

Bring your 'A' game to every interaction with people and veterinary patients by using your whole support team and fine-tuning your client communication.

Client handout: Internal and external parasite infections in ferrets

Ferrets suffer from parasites just like dogs and cats. Help ferret owners learn more about how they can prevent parasites on their favorite furry friend.