Training and motivation
“How was your visit today?” at the reception desk simply isn’t enough to help your clinic and your team improve.
By dvm360.com staff
Kindness and positivity in the workplace aren’t schmaltzy, starry-eyed ideals—they’re necessities if you want to perform your best. Here’s what the dvm360 editors have been reading, watching and doing to up their kindness quotient.
Client communication strategies
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.