Veterinary managers | Firstline

The dvm360 Leadership Challenge

dvm360 Leadership Challenge: Cyberbullying

When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack. ...

Find out the next Practice Manager of the Year at Fetch dvm360 San Diego in December!

Meet the 2018 dvm360/VHMA Practice Manager of the Year finalists

Aug 18, 2018

These 10 top-notch finalists are pros at tackling veterinary practice problems. How will they inspire you? ...

Training and motivation

Protect your thyroid

By Naomi Strollo, RVT

I got sick after decades of taking radiographs as a veterinary technician. Learn from my mistakes. Protect yourself.

I love my receptionists

By Julie Cappel, DVM

Pay attention to the needs of your veterinary hospital's receptionists. They do a terrific job every day to keep problems in the front from affecting the veterinarians in the back.

The greatest story ever told: Yours

By Brendan Howard, Business Channel Director

While speakers at Uncharted's Get Sh*t Done conference talked about branding, hiring and personnel management, they seemed to be telling a story about the power of stories: your team members' and your practice's.

Client communication strategies

2 questions for scary conflicts

By Brendan Howard, Business Channel Director

After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.

Algorithm: Can you help this pet owner pay?

By Naomi Strollo, RVT

Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's the path I travel with pet owners when they complain about price, seem hesitant to comply with recommendations or say, straight up, that they're under a financial strain.

Client handout: The secret to housetraining a puppy

By Kathryn Primm, DVM

Eliminate the stress of elimination for veterinary clients and their fur babies with this handout.

Managing your time

How can you WIN without a SCORE?

By Matthew Salois, PhD

Goals in veterinary practice management are great, but they don’t mean much if we don’t execute a plan to achieve them.

Step-by-step: Switching to paperless

By Stephanie Zeddies

Ready for a path to paperless or paper-lite practice at your veterinary hospital? Here's a timeline to make it happen.

4 simple rules for hiring the perfect veterinary team

By Jay Goldsmith, DVM

Write these down, stick to them and watch your dream veterinary team come together.