Veterinarians wouldn't make it without you

Veterinarians wouldn't make it without you

Take heart: One doctor says her team is her best investment
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Oct 08, 2009
By dvm360.com staff

While it may seem a little unorthodox in this economy, a Florida veterinarian says the only way to make money is to spend money. And she believes there’s no one better to invest in than team members.

Dr. Anne Chauvet, DACVIM, owner of Veterinary Neuro Services in Sarasota, Fla., makes an effort to take care of her six-member team. As a result, they’re happier, less stressed, and better able to focus on the task at hand—caring for pets.

Of course, this is preaching to the choir. But if you feel your practice could do a little more for team members, here are some ideas from Dr. Chauvet that your owner or manager might like. The first idea doesn’t cost a thing.

Dr. Chauvet is a big proponent of giving back to the community and she encourages her team members to do the same. She uses each community event as an opportunity to spread the news about pet health care. And she suggests that team members act as ambassadors for the clinic. For example, Chauvet takes each of her team members to one or two charity events throughout the year.

She also educates herself and her team. Dr. Chavuet, the only veterinary neurologist on the Gulf Coast, hired a consultant to work with her and her team members on team development and business processes. Additionally, she worked with a coach and had her office manager do the same.

The practice also offers profit sharing, medical benefits, and a retirement plan for team members. As additional incentives, team members receive food, medicines, and medical care for their pets. If your practice doesn’t offer these incentives, talk to your office manager about implementing some or all of them. If you’re an office manager, approach the owner, Chauvet says.

Yes, these items may cost money, but remind your practice management that the pay-off is huge. “It all comes down to making your community your family,” Chauvet says. “And hopefully, they’ll do the same. If you give high quality medicine to your patients and high quality benefits to your employees, your practice will grow.” And that’s a win for everyone, including veterinarians, team members, and clients and patients.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.