Vet team: Get a vacay day for upselling

Vet team: Get a vacay day for upselling

Hey, practice owners: Sometimes a day off is worth more than a $5 Starbucks gift card to a veterinary team member. This manager figured that out.
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Sep 15, 2016
By dvm360.com staff

A smart attendee at CVC Kansas City shared this tip with us. We liked it: "Upselling" sounds bad, but in the veterinary practice, isn't it really a veterinary team member who made sure a pet owner knew just how important every aspect of preventive care is?

We give a paid day off to the employee who upsells the most in a month (parasite preventives, vaccines, toe nail trims, etc.).
— Cathy Murray
Manager
Anderson Animal Hospital
Des Moines, Iowa