Use care when you leave money messages for veterinary clients

Use care when you leave money messages for veterinary clients

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.
Jan 01, 2014

If you're responsible for calling pet owners about their overdue bills, use this checklist to stay courteous and professional. It's also a good idea to check with your practice's legal counsel about safety measures you need to take to protect clients' financial information and privacy.

Don't use rude or abusive language.

Don't call at inappropriate times of day--early morning or late evening, for example.

Don't leave messages on voice mail or answering machine about the debt. Only ask them to call you back at the practice's number.

Don't talk to anyone who's not the person responsible for the account.

Don't call the pet owner at work.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.