Turn up the dial on client education
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
For example, to capture new pet parents' attention, use a visual aid that highlights their pet's average life span. Note your care recommendations, such as nail trims every six to eight weeks, regular baths, and teeth cleaning. Include the price for these services if you offer them. Simple tips about how to save money and hassle with frequent foot handling, obedience training, and tooth brushing will certainly get their attention."By tailoring information to their interests, you'll be the center of clients' attention every time," Stevenson says.