Tools for managers | Firstline

Tools for managers

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VETERINARY ECONOMICS: Nov 09, 2017
Oh no! The "brrrrr" is here! Is winter keeping veterinary clients away? Use your down time as a practice manager or practice owner for something not so fun but super useful: improving your drug inventory processes.
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VETERINARY ECONOMICS: Oct 27, 2017
Your team members want to know their hard work is noticed and they’re appreciated for their strengths. Here’s how I shower my team members with appreciation at our veterinary hospital.
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VETERINARY ECONOMICS: Oct 13, 2017
Our veterinary specialty and emergency hospital was calling in technicians for work they weren't ready for, work that didn't need to be urgently done, and after proverbial fires were already out. My protocol helped fix it.
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FIRSTLINE: Sep 25, 2017
Veterinary practice managers and team members also benefit from more friendly, more informative referrals to and from emergency and specialists and the general practitioners who manage patients through their lives. Compassion-First Pet Hospitals hired liaisons and built a process to inform referring general practice veterinarians when patients visit, how they're doing and what happened.
 
VETTED: Sep 19, 2017
If it's too expensive to hire somebody like me (we're worth our weight in gold, come on), try seven other tweaks to get your veterinary practice inventory better managed and lower priced.
 
VETTED: Sep 15, 2017
When veterinary clients pay an annual fee—or monthly installments—for wellness services over the course of a year, will they be mad if they don't use them? Not if you remind them. (You ARE sending out regular reminders for everything, right?)
Sep 08, 2017
We've been writing about wellness and preventive-care plans like crazy here for a while now. Here are a few things we missed we don't want your veterinary hospital to miss.
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FIRSTLINE: May 03, 2017
By dvm360.com staff
As veterinary medicine trends toward increased corporatization, let's get real—are things really as bad as you think? Or even better than you imagined? We asked experts from all sides of the debate on whether it's worth it for team members to ascend the (corporate medicine) ladder.
VETTED: Apr 12, 2017
dvm360.com has launched a product directory that lets you see products available to help your team and your patients in any (seriously—any!) area of your practice. Check it out.
 
VETTED: Mar 28, 2017
OK, maybe that's strong language. But parasites are on pet owners' minds, and for the health of your patients and business, they should be on yours, says this multi-practice owner.
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FIRSTLINE: Mar 27, 2017
Inexpensive postcards and personalized messages from Mom beat computer-generated welcome packets any day to wow new pet owners in our area.
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VETERINARY ECONOMICS: Mar 08, 2017
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flowchart.
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VETERINARY ECONOMICS: Feb 01, 2017
You know the type: the veterinary team members with magical abilities, who know the ins and outs of your clinic’s software. Here are some top tips we’ve heard from some of these mysterious heroes.
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FIRSTLINE: Jan 11, 2017
By dvm360.com staff
Your colleagues this year clicked the most on these easy-breezy tips for improving patient and pet owner care. It doesn't hurt that a lot of them make veterinary team members' jobs easier, right?
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FIRSTLINE: Nov 17, 2016
Make your day in veterinary practice and life easier. Get your urgent work reminders, big life projects and personal #goals out of your head and into a reminder and task management system.