Time off for good behavior

Sep 01, 2007

Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.

"The extra vacation day was definitely a hit," Fasnacht says. "And my team enjoyed a fun change from the usual gifts."