A thank-you gift they'll come back for

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Dec 01, 2010
By dvm360.com staff

In each puppy, kitten, and new adult patient packet, we enclose a coupon for a free ID tag. Since we have our own engraver, clients can redeem the coupon on their next visit, up to six months from the date of issue. This is one more incentive to encourage new clients to return.

—Jean Lorenz, receptionist
The Veterinary Hospital Eugene, Ore.