To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:
I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!
Q: A team member hangs out in the kennel area on her phone and spends all her work time texting her boyfriend and Facebooking with friends. Some of the other team members and I end up working harder to pick up the slack. How can I tell the manager without sounding like I'm tattling?—Tempted to tattle
Our veterinary practice has a list of duties all team members are responsible for, but not everyone helps out. A few of us always get stuck doing all the work and staying late, and the manager chooses to ignore the issue because the team members who don't help are her cronies who always suck up and tell her she's right. There are many reasons I love my practice, and changing jobs just isn't an option right now. What can I do? —Cinderella