Team conflict for technicians | Firstline

Team conflict for technicians

source-image
FIRSTLINE: Mar 24, 2016
Two practice management consultants serve up a heaping helping of advice for a credentialed technician struggling in a practice that’s turned a blind eye to an abusive and unlicensed technician who may be pushing the boundaries of the credentialing laws in their state.
source-image
FIRSTLINE: Feb 05, 2016
One's an innovation, one's a cool song. Both can appeal to baby boomers. Here's how to set the computer-unsavvy free in your veterinary clinic with paperless practice.
source-image
FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
source-image
FIRSTLINE: Sep 18, 2015
One of the veterinary technicians is super territorial and bossy, and I’m so sick of her I’m ready to quit! What can I say to my boss to help her see this Super Tech is ruining our team?
source-image
FIRSTLINE: Aug 05, 2015
A bully on your veterinary team may start with a little growling and nipping, but you need to bark back before they ravage your team’s culture and ruin more than just the workday.
source-image
FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
source-image
FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
source-image
FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
source-image
FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
source-image
FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.
source-image
FIRSTLINE: Jul 09, 2015
Stop barking at coworkers and avoid the phrases that increase the chances your team will snap. Then practice communication that tames team members' tempers and enjoy a happier workday together.
source-image
FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better
source-image
FIRSTLINE: Mar 31, 2015
This go-to team member is about to go to another veterinary practice if she doesn't get a little help. Firstline Board Member Marianne Mallonee, CVPM, counsels this overloaded employee.
source-image
dvm360.com: Mar 13, 2015
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
source-image
FIRSTLINE: Dec 01, 2014
You’re set to make big changes to improve your dental program. One teensy problem—you’ve got to face your stick-in-the-mud team member who resists change.