Team conflict for technicians | Firstline

Team conflict for technicians

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VETERINARY ECONOMICS: Feb 10, 2017
By dvm360.com staff
Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.
 
VETTED: Feb 01, 2017
By dvm360.com staff
Almost three-quarters of veterinary practice owners and managers think they’ve got a clear picture of their hospital’s culture -- and roughly half think they’re doing a good job at managing team conflict. The rest of the team? Judge for yourself, but it’s like the bosses might be digging themselves a hole.
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DVM360 MAGAZINE: Jan 31, 2017
By dvm360.com staff
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
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FIRSTLINE: Jan 26, 2017
By dvm360.com staff
Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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FIRSTLINE: Jan 23, 2017
Face-to-face is the best way to resolve conflict.
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FIRSTLINE: Jan 20, 2017
Veterinary team, heal thyself. Are you consumed by your feelings? If you want to improve the medical care you offer, start by fixing your toxic team.
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FIRSTLINE: Jan 19, 2017
A fight-or-flight response can leave convalescent pets in the lurch
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VETERINARY ECONOMICS: Jan 18, 2017
Is your veterinary hospital certified civil?
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DVM360 MAGAZINE: Jan 11, 2017
By dvm360.com staff
Veterinary professionals share their toxic team secrets.
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FIRSTLINE: Jan 10, 2017
By dvm360.com staff
Data from the 2017 dvm360 Toxic Teams Survey shows what's bothering team members at work.
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FIRSTLINE: Jan 04, 2017
Shawn McVey, MA, MSW, offers six symptoms to diagnose a toxic team environment.
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FIRSTLINE: Dec 13, 2016
Managers, are you feeling caught in the middle? Teach your team to stop fighting and start talking with this advice to foster open communication in your veterinary practice.
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FIRSTLINE: Dec 12, 2016
CVC Speaker Ori Scislowicz defines five common toxic team members and gives tips to handle these bad "catitudes."