Team communication for technicians | Firstline

Team communication for technicians

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FIRSTLINE: Apr 18, 2016
By dvm360.com staff
Maximize medicine and manpower, but be aware of the cost
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FIRSTLINE: Apr 15, 2016
Take a page from this ’90s cartoon and turn your team into a smooth running, client pleasing, world-dominating machine.
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FIRSTLINE: Mar 24, 2016
Two practice management consultants serve up a heaping helping of advice for a credentialed technician struggling in a practice that’s turned a blind eye to an abusive and unlicensed technician who may be pushing the boundaries of the credentialing laws in their state.
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FIRSTLINE: Feb 10, 2016
By dvm360.com staff
Spend five minutes at your next team meeting to practice the "weight" conversation—and encourage clients to take the next steps to make healthier feeding choices for their pets.
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Nationwide: Dec 24, 2015
By dvm360.com staff
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.
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FIRSTLINE: Nov 11, 2015
“There’s a bully who’s really wrecking my life at my veterinary practice. How do I broach the “B” word to my boss—and when is it time to move on to another hospital?” Sheila Grosdidier, RVT, of VMC, Inc. in Evergreen, Colorado, says the answer lies in another “B” word: Showing your boss how the bully affects the business.
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FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
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FIRSTLINE: Sep 18, 2015
One of the veterinary technicians is super territorial and bossy, and I’m so sick of her I’m ready to quit! What can I say to my boss to help her see this Super Tech is ruining our team?
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VETERINARY ECONOMICS: Jul 31, 2015
By dvm360.com staff
Getting on board is easier than you think--and it doesn't have to be a chore
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FIRSTLINE: Jul 30, 2015
Quality seating is hard to find, but veterinary technician Tasha McNerney, BS, CVT, doesn’t let that stop her from wrangling some career tips from the YouTube “Cone of Shame” creator and world-renowned veterinarian.
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FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
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FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.