Team communication for technicians | Firstline

Team communication for technicians

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VETERINARY ECONOMICS: Jul 31, 2015
By dvm360.com staff
Getting on board is easier than you think--and it doesn't have to be a chore
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FIRSTLINE: Jul 30, 2015
Quality seating is hard to find, but veterinary technician Tasha McNerney, BS, CVT, doesn’t let that stop her from wrangling some career tips from the YouTube “Cone of Shame” creator and world-renowned veterinarian.
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FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
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FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.
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FIRSTLINE: Jul 09, 2015
Stop barking at coworkers and avoid the phrases that increase the chances your team will snap. Then practice communication that tames team members' tempers and enjoy a happier workday together.
Jun 25, 2015
By dvm360.com staff
Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea prevention—and make a plan for better client communication about these pesky parasites.
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FIRSTLINE: Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
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FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better
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FIRSTLINE: Apr 09, 2015
By dvm360.com staff
Heads up! How you stand can show pet owners and coworkers what you stand for—high-quality client service and veterinary care. It also builds self-confidence and sends positive vibes to those around you. Or you could flub your client interactions with bad body language that says “back off!”
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dvm360.com: Mar 13, 2015
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
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VETERINARY ECONOMICS: Mar 09, 2015
By dvm360.com staff
A letter writer didn’t think veterinary consultant Mark Opperman took a claim of sexual harassment seriously enough, but Opperman says different.
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FIRSTLINE: Mar 03, 2015
By dvm360.com staff
Talk it over and get help before you burn out in the profession you love.