Team communication for managers | Firstline

Team communication for managers

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FIRSTLINE: Feb 21, 2017
Don’t panic. Practice management guru Shawn McVey has advice for keeping things professional instead of personal.
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VETERINARY ECONOMICS: Feb 10, 2017
By dvm360.com staff
Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.
 
VETTED: Feb 01, 2017
By dvm360.com staff
Almost three-quarters of veterinary practice owners and managers think they’ve got a clear picture of their hospital’s culture -- and roughly half think they’re doing a good job at managing team conflict. The rest of the team? Judge for yourself, but it’s like the bosses might be digging themselves a hole.
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DVM360 MAGAZINE: Jan 31, 2017
By dvm360.com staff
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
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FIRSTLINE: Jan 26, 2017
By dvm360.com staff
Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.
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FIRSTLINE: Jan 23, 2017
Face-to-face is the best way to resolve conflict.
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FIRSTLINE: Jan 20, 2017
Veterinary team, heal thyself. Are you consumed by your feelings? If you want to improve the medical care you offer, start by fixing your toxic team.
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DVM360 MAGAZINE: Jan 19, 2017
What they are, why they're so bad for veterinary practices, and where your hope for change lies.
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VETERINARY ECONOMICS: Jan 18, 2017
Is your veterinary hospital certified civil?
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VETERINARY ECONOMICS: Jan 12, 2017
Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.
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DVM360 MAGAZINE: Jan 04, 2017
Toxic teams disrupt patient care and our jobs. Recognizing and removing yourself from the environment is the best thing—for everyone. PLUS! Fresh data from our Toxic Teams survey.
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FIRSTLINE: Jan 04, 2017
Shawn McVey, MA, MSW, offers six symptoms to diagnose a toxic team environment.
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VETERINARY ECONOMICS: Jan 02, 2017
When things start going downhill, it’s easy to play the blame game. But before you get ticked at your veterinary team, ask yourself these questions.
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VETERINARY ECONOMICS: Dec 20, 2016
This highly educated veterinary technician wants practice managers to know it's time to finally use her and her colleagues so veterinarians work more efficiently.
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FIRSTLINE: Dec 20, 2016
You know it's good for patients, but it's also good for the staff.