Team communication for managers | Firstline

Team communication for managers

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dvm360.com: Mar 13, 2015
By dvm360.com staff
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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VETERINARY ECONOMICS: Mar 09, 2015
By dvm360.com staff
A letter writer didn’t think veterinary consultant Mark Opperman took a claim of sexual harassment seriously enough, but Opperman says different.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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FIRSTLINE: Feb 04, 2015
Shawn McVey counsels a manager who's struggling with a veterinary technician and receptionist who frequently call in sick.
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FIRSTLINE: Jan 09, 2015
Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.
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dvm360.com: Dec 26, 2014
By dvm360.com staff
Find fun amid a serious day and lift team morale for the good of everyone.
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VETERINARY ECONOMICS: Dec 22, 2014
By dvm360.com staff
Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.
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FIRSTLINE: Dec 01, 2014
You’re set to make big changes to improve your dental program. One teensy problem—you’ve got to face your stick-in-the-mud team member who resists change.
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VETERINARY ECONOMICS: Dec 01, 2014
Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.
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FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
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FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
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DVM360 MAGAZINE: Oct 01, 2014
This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?
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FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
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VETERINARY ECONOMICS: Sep 19, 2014
By dvm360.com staff
In this type of scenario, showing respect for the offending team member is key.