Team Center - Working on yourself | Firstline

Team Center - Working on yourself

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FIRSTLINE: Jul 01, 2008
When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.
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FIRSTLINE: Jul 01, 2008
You: Hello, Ms. Worrysome.
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FIRSTLINE: Jul 01, 2008
No more drama.
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FIRSTLINE: Jul 01, 2008
Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance.
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FIRSTLINE: Jul 01, 2008
What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jul 01, 2008
By dvm360.com staff
Use this tool to ease your burgeoning stress level and help bring balance to your life.
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.
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FIRSTLINE: Jun 01, 2008
Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.
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FIRSTLINE: Jun 01, 2008
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
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FIRSTLINE: Jun 01, 2008
Q. How do I set boundaries for employees' conversations while at work?
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.